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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1431-1440 out of 2954

PC

Pablo C

06/16/20

4.5 out of 5

"DocuSign - Digital signature of documents"

What do you like best about DocuSign? DocuSign is needed when there are different signatures or perhaps when the signatories aren't in the very same spot. Simplify the method of signing documents. You are able to send out your documents securely and quickly. Among the favorite features of mine is actually it's readily available on any device, from any platform! What do you dislike about DocuSign? The only real disadvantage in my opinion is the price of the solution Recommendations to others ...

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D

Danielle

06/12/20

1 out of 5

Terrible problem loading documents

Terrible problem loading documents. Cannot see several of the pages in the contract that I'm trying to assign signatures to. Customer Service call (to somehwere in Asia) failed to solve the problem. Called back again today and they tried to blame it on my connection speed-nope! It's obvious that someone has taken the money and run away from ensuring that this software fucntions properly.

CM

Cristina M

06/12/20

4.5 out of 5

"DocuSign"

What do you like best about DocuSign? Docusign is excellent since it enables you to sign documents immediately from the audience and then save the signed files to the reader's account. You are able to also sign the documents yourself free of charge. Additionally, it is included with Chrome, which means you are able to sign documents directly from Gmail or Chrome. What do you dislike about DocuSign? Extra capabilities will be a great extra, since we pay out a subscription fee and usually do ...

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F

Frank

06/09/20

1 out of 5

Called Customer Service to report a…

Called Customer Service to report a potential Phishing issue. After speaking to the rep for 20 minutes - who couldn't figure anything out. No idea how he could track on their company website if it was a legit document send from NYState or an attempt to steal my SSN. Then they hung up on me. Unprofessional, Un-knowledgeable, DON'T USE>

RE

Robin E

06/08/20

4.5 out of 5

"The digital signature makes work easier"

What do you like best about DocuSign? Docusign is a really easy to useas a product. It lets you to create envelopes for several files and send them for signature, and so you are then able to make another document. Particularly in case you have a guarantor, you are able to have the signature of his on the behalf of yours, so that you can buy a specific envelope for You don't have to send it, you easily can evaluate the lease and sign the documents. Mobile functionality! Today, it is really ...

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PP

Prerna P

06/04/20

3.5 out of 5

"Ae"

What do you like best about DocuSign? I like that it provides you the status Either someone opened it or forwarded it to someone else Easy to learn What do you dislike about DocuSign? It’s expensive Not so flexible with editing Not compatible with government documents or even registry Recommendations to others considering DocuSign: As this is expensive, please analyze your needs first but definitely it is a good platform What problems is DocuSign solving and how is that benefiting ...

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S

selftaughtinfection

06/04/20

1 out of 5

Wont even load.

Landlord is trying to have me sign a lease with this piece of garbage. but it never loads. Customer support basically gave up and told me to tell them it wont open, like tHaNkS sO mUcH. What a garbage website, it has one job and can't even do it right.

RU

Richard Uruchurtu

06/03/20

1 out of 5

Bait and Switch

Used them for several years then in the middle of a pandemic they tell us they want to increase our price 3x fold. We tell them no thanks we are moving on and SURPRISE, they want to charge us more money to export the documents we own on a service we paid for. Unbelievable! I hope they implode.

RF

Raul F

06/02/20

4.5 out of 5

"Easy and Professional"

What do you like best about DocuSign? Its overall performance and also the strength of its client base allow it to adapt internally, its crucial tasks are actually carried out with total fluency, it's really favorable specialized characteristics, it offers the desired end lead to the area of electric signatures of great value to paper files and the company's business, and the business choice of files and workflows helps you to attain a considerable number of both external and internal ...

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PM

Pedro M

06/01/20

4.5 out of 5

"Best Product For Signing"

What do you like best about DocuSign? This program saves you paper and time, as well as with DocuSign you do not have to print and ofcourse also even sign the documents. I've asked numerous times via e mail to print, sign, fax or perhaps scan files, but with DocuSign, the document files are left on the terminal and could be signed using electronical signature. No waste of paper, no printer, really handy and easy. What do you dislike about DocuSign? I think I dnot prefer the reality that you ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].