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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1421-1430 out of 2954

AU

Anonymous User

06/21/20

5 out of 5

"One of the best eSignature Products"

What do you like best about DocuSign? DocuSign is one of the best and leading tools for capturing electronics signatures and seamless delivery of signed documents via secure channels. Below are some of the best features that I'd like to point out: 1) The ability of to build power-forms which can be easily embedded as HTML links on any webpage 2) Creating e-signature workflow to route the same document across multiple parties to capture their signatures on the same document. 3) Ability to ...

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AI

Administrator in Government Administration

06/21/20

5 out of 5

"One of the best eSignature Products"

What do you like best? DocuSign is one of the best and leading tools for capturing electronics signatures and seamless delivery of signed documents via secure channels. Below are some of the best features that I'd like to point out: 1) The ability of to build power-forms which can be easily embedded as HTML links on any webpage 2) Creating e-signature workflow to route the same document across multiple parties to capture their signatures on the same document. 3) Ability to create custom ...

Read more

BS

Brandy Shaver

06/20/20

1 out of 5

Awful

Awful! I send a contract to a batch of recipients and sent test documents to myself to see how it looks on other end. The form fields I placed are not showing up accurately. No wonder the first person that viewed the contract just VIEWED it! Bad for business!!!

KW

Kay Wang c

06/19/20

3.5 out of 5

"Great value for the price"

What do you like best about DocuSign? Easy to use and navigate, intuitive interface so no learning curve. Also it's free, which is great to use in order to try out the software first. What do you dislike about DocuSign? Not that many features especially when compared to a paid software. If looking for a more robust solution, better off to go with adobe. Recommendations to others considering DocuSign: Evaluate what the use is first for your biz and what size. What problems is DocuSign ...

Read more

UI

User in Higher Education

06/18/20

5 out of 5

"DocuSign Review"

What do you like best? Everything! It’s so easy to sign and return documents in a timely manner on DocuSign. What do you dislike? I think SignNow is a bit more convenient, but I don’t dislike anything about DocuSign. Recommendations to others considering the product: Download it! It’s easy to use and extremely convenient. What problems are you solving with the product? What benefits have you realized? I’m able to view, sign and return documents quickly on my phone. I don’t need to use a ...

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JB

Jessica B

06/18/20

5 out of 5

"Easy to Use, Helpful for Necessary Distancing"

What do you like best about DocuSign? During this time where social distancing is crucial but signatures are still needed for officiating documents, this program has beeb so helpful and tear-free to use. What do you dislike about DocuSign? There could be more transparent or presented explanations for those still working on computer familiarity. What problems is DocuSign solving and how is that benefiting you? Being able to get documents signed without having to sign in person and put myself ...

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LS

L S

06/18/20

1 out of 5

EXASPERATING

I was so surprised or should I say SHOCKED with the manner used by the operators whose style is just to end your conversation whilst you are asking them a question which meant that I had to re-call again and again and again, I was met by operators (on the webcam, you can see them yeah) who repeatedly claimed that they could not scan my passport on the webcam, and abruptly ended the call. I was totally exasperated by the whole experience, I had to re-attempt again with the mobile app which ...

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FS

Freddy S

06/18/20

4.5 out of 5

"Agility in signatures and file transfer"

What do you like best about DocuSign? DocuSign is a really simple and practical platform, which has great web hosting for all my important documents and files in any format. I really like its wide and robust interface that offers great tools with really successful functions, including fast encryptations, signature management, to streamline work processes, as well as contract review, effective transfer of letters, essays and minutes. It is possible to manage all our work from DocuSign, doing ...

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AU

Anonymous User

06/17/20

5 out of 5

"Lockdown Solution"

What do you like best about DocuSign? Globally recognised as market leader. Intuitive user-friendly interface. What do you dislike about DocuSign? Notwithstanding the "deed" function there is still uncertainty in the market around enforceability. What problems is DocuSign solving and how is that benefiting you? Efficiency of signing process for all types of documents, especially when directors are in different locations. Environmentally friendly.

AI

Administrator in Leisure, Travel & Tourism

06/17/20

5 out of 5

"Lockdown Solution"

What do you like best? Globally recognised as market leader. Intuitive user-friendly interface. What do you dislike? Notwithstanding the "deed" function there is still uncertainty in the market around enforceability. What problems are you solving with the product? What benefits have you realized? Efficiency of signing process for all types of documents, especially when directors are in different locations. Environmentally friendly.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].