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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1321-1330 out of 2954

A

Amanda

09/15/20

1 out of 5

Harassment charges should be brought against this company!

I got sent a tenancy lease renewal from this company who has unfortunately been given my contact details via my real estate agent and as I have not agreed to their terms and conditions (and won’t ever) they keep emailing me after midnight almost every day. There is no way I’m allowing a third party to be involved in my tenancy nor will I ever provide them with my signature.

DK

Derek K

09/15/20

4.5 out of 5

"An innovative way to protect your documents or intellectual property"

What do you like best? Its ease of use and great protection is an advantage that can be considered quite useful in this service. In addition, their prices can be considered quite fair and much lower than having notarized processes What do you dislike? Some consider the service price to be a bit high. In my opinion, it is quite fair and more if one considers all that a person or company can save in carrying out a notarized process in the traditional way What problems are you solving with the ...

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A

Amanda

09/15/20

1 out of 5

Harassment charges should be brought against this company!

I got sent a tenancy lease renewal from this company who has unfortunately been given my contact details via my real estate agent and as I have not agreed to their terms and conditions (and won’t ever) they keep emailing me after midnight almost every day. There is no way I’m allowing a third party to be involved in my tenancy nor will I ever provide them with my signature.

AS

Adnane S

09/15/20

4.5 out of 5

"Sign the documents from any place!"

What do you like best about DocuSign? DocuSign is actually a great replacement for various document capabilities which were previously performed by hand and is also perfect for optimizing labor intensive contracts, other documents and invoices. Now processing some payments or perhaps business items is actually easier and digitally lowers workload and makes these functions a lot more helpful. This enables us to publish, edit, modify and monitor documents. It also allows for us to process ...

Read more

DK

Derick K

09/15/20

4.5 out of 5

"An innovative way to protect your documents or intellectual property"

What do you like best about DocuSign? Its ease of use and great protection is an advantage that can be considered quite useful in this service. In addition, their prices can be considered quite fair and much lower than having notarized processes What do you dislike about DocuSign? Some consider the service price to be a bit high. In my opinion, it is quite fair and more if one considers all that a person or company can save in carrying out a notarized process in the traditional way What ...

Read more

SD

Sarrah D

09/15/20

4.5 out of 5

"Docusign"

What do you like best about DocuSign? I utilized DocuSign both as an end operator and as a customer, and also for over a year I'd no issues with the documentation. The simplicity with that I can sign and provide documents with just a couple mouse clicks has significantly accelerated the daily work of mine. What do you dislike about DocuSign? To be honest, there's absolutely nothing critical I do not love, though my clients noted a number of issues if they contacted the support staff and ...

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SD

Steven D

09/14/20

4 out of 5

"Streamlining and simplifying all paperwork"

What do you like best about DocuSign? Docusign has been the perfect substitute for various document transaction functions that were previously done manually, as well as streamlining contracts, settlements and any other paperwork that takes a lot of time, now it is much easier to process any payment or commercial project in a much easier way, more digital, thus minimizing work and making all this function much more practical. It gives us the opportunity to upload files, edit, configure and ...

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TL

Tom Loberto

09/12/20

1 out of 5

I had an opportunity to use DocuSign…

I had an opportunity to use DocuSign recently and found it confusing and very poor from a user prospective. Highly do not recommended

TL

Tom Loberto

09/12/20

1 out of 5

I had an opportunity to use DocuSign…

I had an opportunity to use DocuSign recently and found it confusing and very poor from a user prospective. Highly do not recommended

UI

User in Information Technology and Services

09/10/20

4.5 out of 5

"Keeps documents together virtually"

What do you like best? Easy to use on mobile. Easy to retrieve past documents. What do you dislike? Could there be an opportunity to make a docusign mobile application? Recommendations to others considering the product: Go paperless What problems are you solving with the product? What benefits have you realized? Problems include security. The document is sent directly to email. What if an email is hacked? I enjoy using docusign to go paperless.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].