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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1311-1320 out of 2954

RS

Ryan S

09/28/20

5 out of 5

"By far the easiest solution we've found"

What do you like best about DocuSign? With new restrictions on travel and more direct sales in a business that relies on legally signed documents, DocuSign has been everything we need for gathering important signatures. Even FedEx has been backed up at crucial times, making it easy to miss critical deadlines, and that's easily avoided with DocuSign. What do you dislike about DocuSign? Occasionally a customer won't be able to find their login code in their e-mail (necessary for two-layer ...

Read more

G"

Gordon "Gil" R

09/28/20

5 out of 5

"Docusign Review"

What do you like best? Ease of use, saves so much time . Customers respond faster because it is so easy. What do you dislike? Nothing to dislike. No complaints, My customers love it. Recommendations to others considering the product: No reason not to use. Very Very easy. What problems are you solving with the product? What benefits have you realized? Getting applications back much faster . The ease of use encourages clients to respond faster.

JT

Joseph T

09/28/20

5 out of 5

"Paper, and time saver!!!"

What do you like best about DocuSign? Traditional signing of documents can be done so much quicker. You save paper. Things get done quicker. Sign up is painless. Your signature/initials are auto saved so you can use them on various documents. What do you dislike about DocuSign? Nothing! This is amazing. Out with the old and in with the new. Recommendations to others considering DocuSign: USE IT! What problems is DocuSign solving and how is that benefiting you? Seriously, I have no problems. ...

Read more

AU

Anonymous User

09/28/20

0 out of 5

"DOCUSIGN WONT LET YOU CANCEL A PAID PLAN WITHOUT FILLING OUT PAPERWORK??"

What do you like best about DocuSign? It functions fine. It IS overpriced. There are free options out there that work just as good. What do you dislike about DocuSign? They dont give you a way to CANCEL A PAID PLAN! THEY control that.. and they are jerks about stopping. They move into very formal red tape BS.. and Im talking ona $15 a month plan. They are scoundrels Recommendations to others considering DocuSign: there are some free and paid solutions that do just as good a job Adobe Sign. ...

Read more

SK

Sushil K

09/27/20

4 out of 5

"We now sign & collect signature for any documents online with DocuSign"

What do you like best about DocuSign? DocuSign is an adaptable, user-friendly, and offers a feature to generate reports to gain deeper insights into the signable documents and updates if anything remains. What do you dislike about DocuSign? File management can be troublesome as it gets deleted automatically after a certain period. And, since it stores everything on the cloud, accessing any files requires a stable internet connection every time. What problems is DocuSign solving and how is ...

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H

Hana

09/24/20

5 out of 5

Docusign is convenient and makes the…

Docusign is convenient and makes the workload easier. Those reviews saying "the company is spamming them" or those saying "scam!" oh come on people, GROW UP! remember that docusign is a PLATFORM that other companies WHO HAVE ACCOUNTS use to SEND OUT DOCUMENTS TO RECIPIENTS. docusign themselves do not send you emails (EXCEPT MARKETING EMAILS WHERE YOU CAN EASILY UNSUBSCRIBE-LEARN TO READ THE CONTENTS FIRST), why would the docusign company send you bozos emails to sign? Learn your facts first ...

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BC

Buck Crockett

09/23/20

1 out of 5

This is not a good company

This is not a good company. They are not easy to work with. The billing policy is very confusing. The tech support is not helpful. It just feels like a scam.

BC

Buck Crockett

09/23/20

1 out of 5

This is not a good company

This is not a good company. They are not easy to work with. The billing policy is very confusing. The tech support is not helpful. It just feels like a scam.

C

Cara

09/22/20

1 out of 5

Continuous spam "reminder" emails from…

Continuous spam "reminder" emails from this company every two days because someone used them to try to get us to sign something. Tried reporting via their link but still getting spammed. No way of contacting them without creating an account.

C

Cara

09/22/20

1 out of 5

Continuous spam "reminder" emails from…

Continuous spam "reminder" emails from this company every two days because someone used them to try to get us to sign something. Tried reporting via their link but still getting spammed. No way of contacting them without creating an account.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].