DocuSign Reviews in June 2026: User Ratings, Pros & Cons

Overcharged

Despite cancelling the annual subscription before the renewal we were charged for an annual subscription. I have raised a case regarding the issue over a week ago but this has not even been acknowledged or responded too. terrible service.

I have used DocuSign for over 7 years

I have used DocuSign for over 7 years. My yearly fee was $480.00 yearly. Today I received a phone call from them demanding almost $7000.00 or they will suspend my account. This company is unethical and I’ve already warned several other close companies to me to make a switch. I am happy to announce that I signed up with hellosign.com for free and now I’m saving $480.00 per year. The platform is much easier to navigate and it’s free. I’m sharing them in tons of my groups and hopefully this ...

I have used DocuSign for over 7 years

I have used DocuSign for over 7 years. My yearly fee was $480.00 yearly. Today I received a phone call from them demanding almost $7000.00 or they will suspend my account. This company is unethical and I’ve already warned several other close companies to me to make a switch. I am happy to announce that I signed up with hellosign.com for free and now I’m saving $480.00 per year. The platform is much easier to navigate and it’s free. I’m sharing them in tons of my groups and hopefully this ...

"Excellent Software - Easy to use - widely accepted"

What do you like best about DocuSign? Excellent way to electronically sign important documents. What do you dislike about DocuSign? Drawing my signature using a mouse took several attempts before it looked anything like my actual signature. Would prefer to upload an image of my actual signature. Recommendations to others considering DocuSign: Very straight forward to use - seems to be very widely accepted when "wet" signatures are required on documents - Really happy to recommend this ...

"Excellent Software - Easy to use - widely accepted"

What do you like best about DocuSign? Excellent way to electronically sign important documents. What do you dislike about DocuSign? Drawing my signature using a mouse took several attempts before it looked anything like my actual signature. Would prefer to upload an image of my actual signature. Recommendations to others considering DocuSign: Very straight forward to use - seems to be very widely accepted when "wet" signatures are required on documents - Really happy to recommend this ...

Bait and Switch

I am a real estate broker in Atlanta, Georgia that decided to use DocuSign's "Rooms for Real Estate" product. I was told by the sales team that their software directly integrates with our Georgia Association of Realtor forms, and is listed on their website as a DocuSign official partner. I was not offered a trial or test period. After I signed the contract I was informed that they don't have access to those forms. I spent over a week going back and forth between 6 customer service reps and ...

Update of my scorching review

This is an update of a previous review where I gave the DocuSign app 1 star. So, I gave it 1 star because no matter what I did, I could not find it on my google docs add-ons menu. However, once I realized the DocuSign app was not in the top menu for add-ons but on the side bar, I was able to use it. Using it was easier than finding it and I thought it was great. What did I like? I'm not a techie so for me it's simple: It's free and it was easy to use once I found out where it was. One ...

Update of my scorching review

This is an update of a previous review where I gave the DocuSign app 1 star. So, I gave it 1 star because no matter what I did, I could not find it on my google docs add-ons menu. However, once I realized the DocuSign app was not in the top menu for add-ons but on the side bar, I was able to use it. Using it was easier than finding it and I thought it was great. What did I like? I'm not a techie so for me it's simple: It's free and it was easy to use once I found out where it was. One ...

"Handy and Intuitive"

What do you like best about DocuSign? I like how someone adds a document you are constantly using but not necessarily need to create a template out of it, DocuSign will recognize the fields that need to be filled out. I also like that it remembers the people you have sent documents to so you can easily add them next time if they're a constant client. I enjoy how the fields are customizable in size, and also they are predetermined fields that when you are signing will autofill with your ...

"A Solid Experience Overall"

What do you like best about DocuSign? DocuSign is quite customizable, and integrates with Salesforce, which has been a major improvement for our workflow. What do you dislike about DocuSign? There are a few idiosyncrasies with the Salesforce integration that proved to be somewhat annoying during setup. As well, the customizability of email notifications is quite lacking. We've been able to work around it with Slack notifications, but more customizable notification options really should have ...