Document360 Reviews in May 2025: User Ratings, Pros & Cons

"Document360 is a wonderful product to explore"

What do you like best about Document360? I like the bulk operation feature which makes my work easier instead of doing everything manually, It made my job easier and fun and I loved the fact that there is no limit for the readers What do you dislike about Document360? I wanted a particular font which wasn't available in Document360 by default What problems is Document360 solving and how is that benefiting you? It helps as a product guide. What ever issue I get, I'll get it easily resolved ...

"Best knowledge base solution we know"

What do you like best about Document360? The back office is very practical and simple to use What do you dislike about Document360? This was not easy to use our own domain name, and not as a sub domain. What problems is Document360 solving and how is that benefiting you? Easy to manage our online documentation

"Really intuitive platform and great customer service."

What do you like best about Document360? My team found Document360 easy to use and explain to each other. The platform and the WYSIWYG mode is very useful and makes it easy for non-technical members of the team. The option to restrict viewers based on groups is also a handy feature. What do you dislike about Document360? No major complaints, the only major improvement I could suggest is that the home page designer could have more options and flexibility. Apart from that, they keep adding ...

"Easy to use, lots of features"

What do you like best about Document360? The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. Whenever we come across any issues, they are getting fixed very quickly. What do you dislike about Document360? There isn't anything in particular that I dislike. We've had a couple of issues in the past which have been resolved after we mentioned them to the doc360 support ...

"Easy to use with excellent customer service."

What do you like best about Document360? Document360 is easy to use. Articles are easy to edit and publish. When any issues occur, you can raise a ticket, and one of the members will come back to you in a reasonable time. Release notes are easy to follow. What do you dislike about Document360? In the past, we had some issues, such as overwriting articles by different users, and the copy-paste function from other editors was breaking the layout, but the team solved all issues. What problems ...

"Can't be happier with our switch"

What do you like best about Document360? For quite a long time, our documents were scattered in Github Wiki and we needed a solution. We have evaluated several companies and Document360 was far the best in terms of price and features. They have also stepped further and migrated our old documentation which was a lifesaver for us. What do you dislike about Document360? Sometimes there are a lot of features so that it takes some time for me to be able to find a specific feature. What problems ...

"User friendly and lots of capabilities"

What do you like best about Document360? It's really easy to get started and both the creation, editing and management of our content have become accessible to multiple people in our organization What do you dislike about Document360? There are some bugs that are solved after a quick refresh. However, Document360's team is always on top of these bugs and tries to solve them as soon as possible. What problems is Document360 solving and how is that benefiting you? Document360 allows our users ...

"Document360 is a Rocketship"

What do you like best about Document360? We came from an archaic version of a desktop Help system to Document360. Getting the new articles and/or article updates to the live website was (to be polite) horrendous and caused plenty of delays in getting crucial information to our clients. And we were maintaining three separate Help sites/versions! With Document360 the delays are gone. We can have all three separate Help sites combined into one project. Updating an article for something simple ...

"The BEST knowledge base tool"

What do you like best about Document360? Easy to configure and friendly user screens. Easy and cool layout customization through homepage builder. Good support, and easily accessible. What do you dislike about Document360? Nothing to dislike. Awaiting additional features Recommendations to others considering Document360: I Highly recommend this tool What problems is Document360 solving and how is that benefiting you? Saved a lot of time by getting a quick response from the support team. Get ...

"Amazing product"

What do you like best about Document360? The UI is so easy to use and their customer service is outstanding. Every feature I need it has to make our customers successful. What do you dislike about Document360? Nothing comes to mind, I really think it checks every box for me! Recommendations to others considering Document360: Trust the product and reach out to your account manager whenever! What problems is Document360 solving and how is that benefiting you? Educating our customers on what ...