Document360 Reviews in May 2025: User Ratings, Pros & Cons

"Great knowledge base that's really easy to use!"

What do you like best about Document360? Document360 is approachable and easy to use. I've had great feedback from our stakeholders on how good it looks and how excited they are for clients to use it. What do you dislike about Document360? Some features are lacking, but are in progress. The biggest being spellcheck. What problems is Document360 solving and how is that benefiting you? Document360 has helped us build out an entire client-facing knowledge base in a short amount of time. It's ...

"A very easy to use & excellent platform with full scalibility"

What do you like best about Document360? Very easy on the eyes, friendly to use and full of options and features which continue to improve. What do you dislike about Document360? There is always room for improvement and Doc360 could use a few more features which other platforms have but I have all i need. What problems is Document360 solving and how is that benefiting you? Moving from my old and clunky platform to this one made me realise the difference. Huge improvement and it has very ...

"Highly customizable knowledge base platform"

What do you like best about Document360? Some of the valuable features are its agility, simplicity, and that it is a user-friendly product. What do you dislike about Document360? The admin dashboard might benefit from a few more features and improvements. What problems is Document360 solving and how is that benefiting you? I use the tool for customer knowledge base and the customization features are to up to next level. The platform is highly versatile and fully customizable. White label ...

"Doc360 is a simplified, intuitive solution that will knock your socks off"

What do you like best about Document360? Use WYSIWYG or HTML to easily build pages and create a customer facing product in record time. Add and format files, links and screenshots easily. The breadth of features with straightforward tools makes it a valuable tool for even the non-tech savvy. What do you dislike about Document360? I haven't found anything I dislike with the product or its capabilities. What problems is Document360 solving and how is that benefiting you? Switching to Doc360 ...

"Amazing KMS"

What do you like best about Document360? By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end. What do you dislike about Document360? At the moment we cant think of new areas of improvement as we constantly have monthly sync up meetings for enhancements. Recommendations to others considering Document360: Go and set a demo and discover all the benefits. What problems is Document360 solving and how is ...

"Great Solution for Your Help Needs"

What do you like best about Document360? The Document360 has a great support team who is quick to resolve issues whether you request aid via chat, email, or phone. The product is easy to use and very intuetive. What do you dislike about Document360? In our time of using it, I don't have anything that I dislike. What problems is Document360 solving and how is that benefiting you? They offer a great help creation tool, especially for the price!

"Easy to use knowledge management."

What do you like best about Document360? The ability to embed videos into articles What do you dislike about Document360? Nothing as of yet as haven't had much time to use the product. What problems is Document360 solving and how is that benefiting you? Documentation for our clients to use which can prevent IT support tickets.

"The best knowledge base champ."

What do you like best about Document360? Usecase and deployment score. our problem with confluence was to find the relevant article from a quick search. also, customization was poor with limited page layouts, restricted styling and inflexible design and above all, it was best suited for internal knowledge management only. What do you dislike about Document360? when handling something other than text or in-line pictures, formatting can be difficult. What problems is Document360 solving and ...

"8 sleek FAQ page builder"

What do you like best about Document360? It is a decent platform for creating simple FAQ pages. We are an E-commerce company, we have multiple queries that our support team is tired of handling. So we needed to set up a good FAQ page with custom domain. We found Document360 to be very flexible, simple and easy to use. What do you dislike about Document360? I didn't see any drawbacks. I am sure certain features will be lacking when I work with the tool more, but I am confident and can tell ...

"A good knowledge base with strong analytics"

What do you like best about Document360? We use the analytical features of document360 a lot and find this very useful for our entire business documentation. The feature outlines a dashboard of all articles and shows the traffic in each of this in a holistic manner. What do you dislike about Document360? So far we only started using the knowledge base for a few months and no dislikes. What problems is Document360 solving and how is that benefiting you? Within our business we have hundreds ...