Document360 Reviews in May 2025: User Ratings, Pros & Cons

"The best knowledge base builder around!"

What do you like best about Document360? On one hand, the tool is simple to get into and start using and on another hand it is very complex with a lot of functionalities and metric that help me get around work easier. What do you dislike about Document360? There were some minor issues at the beginning but they were either fixed after a short time or I received professional help from support/chat/dedicated contact person. What problems is Document360 solving and how is that benefiting you? I ...

"Doc360 Is a User-Friendly and Intuitive KB Platform"

What do you like best about Document360? The team and I searched for the right knowledge base platform solution for many weeks. After we tested Document360 and met with their support team, we knew we had found the one for us--one where you do not have to be a developer to use the product. Some things I love about Document360: - Comprehensive analytic reports from the number of article views to article ratings and user feedback. - Easy to create, edit, and publish articles. - Intuitive UI. - ...

"Great Software for writing documentation"

What do you like best about Document360? User-friendly software with a very nice article display including a Table of Contents and Related articles. I am happy with the team and customer service. What do you dislike about Document360? So far I have no Cons. I wish if there was an option for spell check. What problems is Document360 solving and how is that benefiting you? This tool can be easily integrated to other software, so readers can use the shortcut to access documentation from the ...

"Great SaaS tool, worth the price"

What do you like best about Document360? SaaS model, fast deployment, great user interface, cool features. What do you dislike about Document360? The performance degrades a little when you have a lot of documents under one category. What problems is Document360 solving and how is that benefiting you? We had a lot of documentation in MS-Word, and Document360's import feature is seamless. We were able to import everything and put content creators to work in a matter of days.

"Really a 360-degree platform for Product Documentation"

What do you like best about Document360? Doc 360 is a game changer in the product documentation space. A very simple yet powerful tool to serve best. Below are the points I like most: - Setting up a custom domain for your documentation portal. - Smart Glossary - Editor is the best in class, giving you a lot of flexibility - Ability to create and use reusable content has made life easier - Ability to make your document publically available with SEO enables as well as locking them from ...

"A great product"

What do you like best about Document360? The product is very flexible, allowing for unique customization in how the site is displayed and how it functions. The flexibility extends to the backend functions, like how user accounts are managed and how permissions are applied. What do you dislike about Document360? I don't have any specific dislikes of the product. However, it is worth understanding that this is a newer product to market. I believe the product has been around since 2017, and as ...

"Technical documentation for clients"

What do you like best about Document360? We are into technical documentation and document360 enables the features for our technical writers to organize large volume of articles categorised by clients. What do you dislike about Document360? Wish they was an app created for document360. What problems is Document360 solving and how is that benefiting you? We have large volume of technical documentation from several clients, document360 helps to organize and catagorise all the blogs.

"Flexible, affordable, perfect service"

What do you like best about Document360? The product is constantly updated and the client communication is constant and transparent. Support agents are very helpful. What do you dislike about Document360? I'd love it if it will require less HTML to achieve what I need. What problems is Document360 solving and how is that benefiting you? We needed an authoring tool to create an internal Knowledge Base. It had to be robust and flexible to allow our different types of documentation. ...

"Quality technology and service at a fair cost"

What do you like best about Document360? The look and feel of the platform is current with the times in appearance What do you dislike about Document360? It is hard to think of anything to dislike. To offer something that could use improvement, I would say the graphic/image grooming and sizing when inserting into the project. What problems is Document360 solving and how is that benefiting you? New software roll-out with supporting documentation already produced—seamless integration of the ...

"One of the best tools out there for creating a knowledge base"

What do you like best about Document360? The interface is very intuitive. I was able to dive right in and start creating my knowledge base without any training. The documentation is thorough and well written. The training videos are very helpful. Document360 offers a great deal of customization when it comes to the look and layout of your knowledge base. The customer service is top-notch. They are always quick to respond to questions. It is easy to import content from Google Docs and ...