Document360 Reviews in July 2026: User Ratings, Pros & Cons

Simplicity, Thorough, and Value

What do you like best? Simplicity, Thorough, and Value these are some words that come to mind about Document360. Exceptional Service! We had one minor issue when we first implemented the tool, we contacted them and they setup a conference call. Within 48 hours the issue was resolved AND fixed. I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes What do you dislike? Nothing. The software is just awesome. Try their trial ...

Document360 upgraded plan is good.

Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!

Awesome Buy

The relationship with our vendors has improved because we now have a consistent and reliable way to communicate information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers. It's ease of use is the largest PROS! We have our entire shop using the software and the fact it is so user friendly is simply excellent! Seriously the software is an awesome buy.

Highly customizable Knowledge Base solution

What do you like best? I love that Document360 has such an amazing Markup editor, you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers! What do you dislike? I would love if ...

Ideal Tool for Automate Support

What do you like best? Easily made documentation. People tend to shy away from making documentation because it's "too hard" or "takes too much time." Document360 helps make things easy for people with no HTML experience, or all the HTML experience makes beautiful documentation easily. What do you dislike? It works for my team and me like the way we want it to be. What problems are you solving with the product? What benefits have you realized? Very customizable. Saved us weeks of ...

Ideal Tool for Automate Support

Easily made documentation. People tend to shy away from making documentation because it's "too hard" or "takes too much time". Document360 helps make things easy for people with no html experience, or all the HTML experience make beautiful documentation easily.

Overall positive experience

What do you like best? The software is totally effective, and the employees have adjusted to their tools, they work very comfortably and without errors arising during the process, offers fast search; there is no doubt about that. Our Team is Happy and Approved! What do you dislike? I haven’t found an issue yet, this tool works for us. Recommendations to others considering the product: Use document360 for your business. Purchase the full version and use it for business because it ...

Complete knowledge base platform

What do you like best? First, the implementation was as easy as pie, thanks to the amazing support team. Second, Document360 provides a friendly user interface for employees to add or update articles. The tool helps us keep our organisational knowledge fresh and rich. Overall, with Document360, we have created a new focus and all our teams and employees are on the same page. What do you dislike? Do we have a concern about this product? It's a weak yes because everything we wanted was ...

Document360, Usability at its Best

What do you like best? The version control makes it easy to maintain multiple versions of a document. The most important backup/restore feature allowing users to choose a manual or automatic system backup is brilliant. The editor comes with cool features like on-screen preview and full design preview. We can completely focus on the content and not worry about the formatting I used to believe that transition to a new software can sometimes be Painful, but I now Believe that transition ...

A must-have Knowledge base Software

What do you like best? My favorite is their incredible customer service! Their team goes above and beyond to help make sure you have everything you need, just the way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base. What do you dislike? Haven't faced an issue yet. Additionally I would like to have their customer support available 24/7 so ...