Document360 Reviews in July 2026: User Ratings, Pros & Cons

A Good SaaS base Product

What do you like best? We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Document360 was seamless What do you dislike? No issues or complaints so far, the only thing that could be enhanced in future version is availability of more customization features. ...

Worked for US!

What do you like best? We began evaluating a knowledge base platform in 2018. We reviewed many options, on-premise, cloud-based, software designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting etc. In the end, Document360 was the clear winner for us. As we progressed with our testing, their development team worked very closely with us to further customize the product with our unique needs. Everyone was all great to work with ...

Fits our business needs.

What do you like best? Analytics is why we mainly chose Document360 - great to get insight into popular articles. It has the ability to integrate into our existing support process and have a dedicated document view. What do you dislike? Could do with a couple of improvements for publishing articles. What problems are you solving with the product? What benefits have you realized? This software has increased our employee productivity by giving them direct access to the resources ...

5 stars for Document360

What do you like best? Made my work fast and easy. Not only do they assist you quickly, they listen to your feedback and add it in later versions which is awesome! What do you dislike? So far the tool has worked pretty well for us. Love to see more integration tools. Recommendations to others considering the product: Make best out of this software. It has worked exceptionally for me & my team mates and has met all my requirements. It's very user friendly and the services by ...

Fresh squeezed knowledge based goodness!!

What do you like best? We are using document 360 to create an internal knowledge based client. Many of our users are not fans of having to learn a new software but the ease of using document 360 has made it incredibly easy to implement. What do you dislike? A nice user friendly knowledge base that my entire team can contribute to. What problems are you solving with the product? What benefits have you realized? We plan on eventually rolling out an external knowledge based for ...

Pretty good overall.

What do you like best? By far the best bang for your buck. Can customize it to basically anything you want it to be. Great personalized support. Fast customization requests. Really good editor, Analytics are great. What do you dislike? There is no livechat automation in the system. What problems are you solving with the product? What benefits have you realized? A nice user-friendly knowledgebase that my entire team can contribute to.

Perfect Tool

What do you like best? I must say that this tool has not only aided in our team’s workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf. What do you dislike? User interface can be improved in certain cases. What problems are you solving with the product? What benefits have you realized? Organized our data perfectly.

How I found Document360

What do you like best? I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine. What do you dislike? There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Recommendations to others considering the product: Document360 is a ...

Document360 Online Knowledge base software

What do you like best? Feature : Private or Public documentations and access levels. What do you dislike? Integration with third party bridging softwares. What problems are you solving with the product? What benefits have you realized? Document360 addresses few of our needs including private vs public publishing of documentation. Streamlined internal process to access, save and organise date in a timely manner.

Document360 - Simple Intuitive Tool!

What do you like best? Been using Document360 for sometime and find it really easy for guiding architects like me in the Cloud technology. It has the most detailed knowledge base platform and helps in delivering a good quality content. Powerful search function. What do you dislike? Sometimes slow to load knowledge base pages. Need easier and different integration options. A 24/7 chat service would be a plus. Recommendations to others considering the product: Document360 is an ...