Document360 Reviews in July 2026: User Ratings, Pros & Cons

Matillion Documentation Review

What do you like best? The code we write is not "fiddled with" behind the scenes. Previously used content management systems made it virtually impossible to code something interesting as nothing rendered as it was coded. Document360 do this well, not perfectly, but well. What do you dislike? Custom CSS is not taken into account when previewing markup. Recommendations to others considering the product: As a pure content management system, Document360 has impressed me with its ...

Good looking results

What do you like best? The tool allows you to create a clean knowledge base, with a fair amount of customization available to tweak the look and feel of the KB. Also, the support team is responsive to issues we've reported. What do you dislike? We're running into a few bugs when trying to use some of the features; frankly, I was surprised at the severity of some issues that should have long been resolved, but the team has jumped in to work around them with a fairly quick turnaround. ...

Powerful analytics, Incredible customer service and easy integration

What do you like best? We are able to monitor which pages are receiving the most traffic, which ones could use a boost. You can tell that they are pushing their product forward and trying to create something unique from other knowledgebase platforms. Their recent updates to their Analytics show that they have been working hard and providing value to their customers. Also, they have amazing customer service. What do you dislike? There have been few issues but they have been taken care ...

Document360, A reliable, user-friendly product

What do you like best? The tool improved our business practice management and time management immensely. My team and customer love using this. it affordable and fits our budget plus its fully customization. What do you dislike? I have no adverse thoughts about Document360. The software has been working great for us and our team. What problems are you solving with the product? What benefits have you realized? The Overall software capability is amazing; it makes you reevaluate ...

A Must-have Knowledge Base Platform

We plan to use Document360 internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Document360 was seamless.

Top Knowledge Base Software in market

What do you like best? The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with. What do you dislike? The software does an amazing job at what it ...

Top grade product and service.

When our team was looking for a knowledge base tool, we kept seeing Document360 popping up. And so, we gave it a go. Instantly, upon signing up, we realized Document360 provides a much different experience than the other solutions out there. Its really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had!

Extremely Valuable Software

Our company was searching for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast!

I recommend Document360

What do you like best? There is virtually no limit to what you can do with this tool, as far as knowledge management and customer self-service. The software is very easy to use, thus reducing your time spent on tweaking the settings and increasing your time spent on writing. But if you like to play around with code, you can customize your knowledge base to no end, from CSS to API calls. What do you dislike? No Cons for this software. its so great!!! Recommendations to others ...

Best Knowledge Base Platform

What do you like best? We implemented Document360 Last Jan 2019 and never looked back. I cannot say enough about how much efficiency this software has brought to my firm. My staff loves using it and raves about how easy it is to understand after an hour or two of training. We can respond to client inquiries within seconds based on Document360’s excellent search criteria and speedy database. We couldn't be happier with our implementation and day to day use of this software! What do you ...