Document360 Reviews in July 2026: User Ratings, Pros & Cons

Easy to use, great format for support docs

What do you like best? I like how easy it is to create support docs, and link them together. I like the format that makes it easy for our customers to navigate through the docs. What do you dislike? I don't like that the header from our website and the header from the support docs don't match. What problems are you solving with the product? What benefits have you realized? We are able to help our customers understand our product and get set up on their own.

Works, but still could use UX improvements.

What do you like best? Support team responds within a business day. What do you dislike? There are UX issues (for instance renamed article cause redirect errors and the auto-scrolling when seeing side by side markdown and preview is buggy) What problems are you solving with the product? What benefits have you realized? Curating our documentation

Extremely responsive team for a well thought out product

What do you like best? The attention to detail is what impressed me the most. Most features are well designed and thoughtful. What I like the most is their transparency when it comes to the roadmap, and how attentive they are to what's burning for customers. I like that the product is intuitive. When you first log in, you simply know where to go for what. Very responsive support team. What do you dislike? The pace at which they put out features must improve. Of course they ...

Lots of features; easy to use

What do you like best? The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. The engineers are very friendly and eager to interact directly. What do you dislike? The engineering team is very slow to respond to feature requests. Recommendations to others considering the product: Document360 is a great KB solution at a reasonable price. There are more features ...

Easily accessible and reliable

What do you like best? Creating documentation is easy to do, making the edits with code or easy formatter is very useful for people with any background. What I like about document360 is the live preview on the side to show you what your documentation will look like when it goes live. Having custom roles for specific users allows for anyone within our organization to quickly make edits, yet restrict them from accessing certain settings. What do you dislike? What I dislike about ...

I find it very user-friendly and easy to learn.

What do you like best? I love changing the structure of the project by dragging articles around. What do you dislike? I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it. Recommendations to others considering the product: Document360 is a friendly software that allows you to write and change and rewrite and publish your technical documentation easily and efficiently. What ...

Awesome platform!

What do you like best? It brings our team together and helps us all be on the same page! What do you dislike? That I do not get reminders to go view content. What problems are you solving with the product? What benefits have you realized? It is helping us create consistent processes and share knowledge across departments.

Just started to use for DB documentation

What do you like best? Good tool for sharing the knowledge base What do you dislike? Can not connect to the DB. Can not be dynamic What problems are you solving with the product? What benefits have you realized? Documentation tool. The problem of not being able to connect with API to the DB. Every change in the scheme will enforce me to update the KB

Great documentation portal for R&D

What do you like best? The way our documents are organized, we have an option to customize the main landing page as well as have hierarchy of documents and of course the search! What do you dislike? That the edit portal and reader portal are actually two different apps and there is no easy way to edit a document directly from view. Recommendations to others considering the product: Start with trial, try to build your way, import documents and see if that works for you as it does ...

Great value. Great price.

What do you like best? I enjoy the search functionality the best. What do you dislike? I wish I could store files, much like a content management system does. I can add links to external storage but I can't store files where reps can easily go and download them straight from the platform. I am specifically asking for a folder management system with an easy-to-use frontend management system. What problems are you solving with the product? What benefits have you realized? We ...