Document360 Reviews in July 2026: User Ratings, Pros & Cons

Document360 delivers your business needs

What do you like best? Document360 is quite easy to understand, the software ran smoothly on our systems with no lag. Simple to deploy both for our helpdesk team and IT support team, we are able to keep workflow organised by time urgency and topic. What do you dislike? The software works for us and rarely shows any performance issues. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Its ...

Overall Positive Experience

The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with.

Fits our business needs

Positive experience with the functionality and how easy it is to use on a daily basis. We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs.

Good SaaS Documentation Software

Good SaaS Documentation SoftwareWonderful knowledge base solution for any company. It's easy to access and configure anywhere on mobile, browser, laptop, etc. It is a complete knowledge bank to gather information and enriched with so many features.

Powerful analytics, Incredible customer service and easy integration

We are able to monitor which pages are receiving the most traffic, which ones could use a boost. You can tell that they are pushing their product forward and trying to create something unique from other knowledge base platforms. Their recent updates to their Analytics show that they have been working hard and providing value to their customers. Also, they have amazing customer service.

Easy to manage projects, create, edit, and publish content.

What do you like best? As a publisher of internal content, the categorization is easy to create and structure. The formatting is also easy to use. What do you dislike? I wish you could drag and drop images from the desktop instead of having to upload the files first What problems are you solving with the product? What benefits have you realized? It is a single place to store internal and external documentation and manage what is public through permissions. It also allows for the ...

Love it and continue to recommend it!

What do you like best? The ability to comment, create user permissions, and how easy it is to navigate What do you dislike? I wish it had more dashboard features for storage of files Recommendations to others considering the product: Use everything that you can. There are many awesome features. What problems are you solving with the product? What benefits have you realized? We are able to deploy a large amount of content to a large amount of people in an organized way. ...

Good product, company strifes to satisfy

What do you like best? Good interface, good support, easy to use backend What do you dislike? It still needs some modifications. You encounter some bugs on the backend. Missing some important features that will probably be released at some point Recommendations to others considering the product: Good and well-priced product. Easy to use and manage. What problems are you solving with the product? What benefits have you realized? Good Knowledge Base and Documentation ...

GIT Based Markdown Document Library

The transition was easy as my team was already familiar with Markdown and GIT. We are using this software as a knowledge base for our SaaS product. We also use this as a cornerstone for our PCI, ISO and SOC compliance. Really appreciate the new features they add on a monthly basis.

Simple Intuitive Tool

A client of mine who uses Document360 recommended to use this tool. I was happy to do so, the 14 day free trial version does give you all the basics expected from a decent knowledge base platform. The free trial should be more than enough to give you a fell for the system. Document360 is a tool of rapid implementation, with a short learning curve and very friendly for the administrator and end user. Its almost impossible to find something I dislike about Document360. I almost never hear any ...