Document360 Reviews in July 2026: User Ratings, Pros & Cons

Using Document360 to build FAQ help site

What do you like best? We have been using Document360 to build FAQ for few of our services which ultimately results in fewer contacts to customer service team. The helpsite can be developed based on the real time customer needs and seen decrease in service calls and emails since then. Easy user friendly interface What do you dislike? There is no option for custom template, not that I have seen and would be a feature that can save time if ready to go templates were build. What ...

Fits into our existing support systems

What do you like best? We use Document360 as an integrated componet of another system. Integration went smoothly with single sign on. What I like about the tool is that we can quickly lookup articles and categorize them making search very efficient. Also, another plus is that its very easy to embed pages, pictures and multimedia. What do you dislike? No dislikes and performs as per our expectations What problems are you solving with the product? What benefits have you realized? ...

A solid choice for an internal knowledge base

A well-thought out product

We went for Document360 because of its power to make your knowledge base private (internal). Users were permitted to login with an account to access articles which was exactly what we wanted. An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.

A very easy to use & excellent platform with full scalibility

What do you like best? Very easy on the eyes, friendly to use and full of options and features which continue to improve. What do you dislike? There is always room for improvement and Doc360 could use a few more features which other platforms have but I have all i need. What problems are you solving with the product? What benefits have you realized? Moving from my old and clunky platform to this one made me realise the difference. Huge improvement and it has very helpful ...

Simple , quick and user friendly document creation

What do you like best? Design is very simple and editors can use to design pages. Instant search result and response time for search is very quick. Our team enjoys the portal and creates article with ease. What do you dislike? Nothing to dislike. It has all the features to make product documentation simpler. What problems are you solving with the product? What benefits have you realized? Creating simpler documentation

Simple and powerful knowledge based software!

What do you like best? I have been using Document 360 since last year and it has helped me provide good service. Extremely efficient , easy to understand and no prior knowledge required. What do you dislike? I don't really have much to complain about. What problems are you solving with the product? What benefits have you realized? Saves a lot of storage and printing by its inbuilt organisation capabilities.

The CRM Your Business Needs

Document360 was very easy to understand. The software ran smoothly on our existing systems with no lag. It was easy to deploy both for our help desk team and IT support team. We are able to keep our work-flow organized by time, urgency and topic.

Robot collaboration tool

What do you like best? We browsed around many knowledge based providers but only a few would match our requirements. Of the few that had the capability none matched up with Document360 in terms of simplicity, performance and user friendliness. Document360 was the safest bet for us as it worked seamlessly with our existing system What do you dislike? Switching to a new software cam sometimes be painful and we had some hickups with document360 What problems are you solving with ...

Robust Collaboration Tool

We browsed around many knowledge base providers, but only a few could match our needs. Of the few that had the capabilities, none weighed up with Document360 in terms of cleanliness, performance, and simplicity. So, Document360 was the safest bet for us because it worked seamlessly with our existing system. Today, we have a fully customized knowledge base, and our customers love the speed and efficiency of searches.