Document360 Reviews in July 2026: User Ratings, Pros & Cons

Mediocre tool...

The tool has some nice features but is so buggy it hurts. at face value you can do a lot but if you dig deeper, not much is actually possible. It's a so-so-ish tool for a small blog but not a help center.

Take this as a warning and not a…

Take this as a warning and not a review. If you're still contemplating on investing with this company, please desist. They are not professional in their dealings and have zero risk management. For those who have lost money to their fraudulent scheme, there is an hope of recovery if you report to your bank or attorney early enough to reverse the transaction. Unfortunately, I didn't report early enough though I was able to win a chargeback later through the help of ( Judithmacrina At g*mail )

A reasonable choice for knowledge management

What do you like best? Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource for external customer support. The ability to version control makes the job easy, avoid conusion for the users as we know the knowledge base articles are not static and require an update, without version control the writers will typically overwrite a portion of the document, replace images without any tracking. There are ...

The best alternative to helpdesk knowledgebase

What do you like best? Document360 in comparison to help desk knowledgebases has robust features and easy to train. We were able to get this running across the organization in no time at all. Document360 user interface is very clean and simple, being able to create, manage and publish content online seamlessly. We've also had great feedback from the users who are content creators for our product documentation. Markdown editor gives you a seamless experience as both technical and ...

Great platform for product documentation

What do you like best? Category management of document360 was an innovative feature with easy drag and drop options. This enables you to create categories and subcategories to multi level categories organising complex documentation in a simple manner. There is also an option to provide custom icons to each category which makes it easy to identify. What do you dislike? I am tech savy and have used many softwares in the past. This one is built with quality and you will realise once ...

An excellent writing platform

What do you like best? I'm a content creator and Document 360 helps me with it. The dashboard is simple, easy to understand, and it allows me to upload and edit seamlessly. The features are just perfect from formatting till submitting the content. What do you dislike? Nothing, everything seems just fine and seamless. Recommendations to others considering the product: It will be a great investment for maintaining Docs. What problems are you solving with the product? ...

Self service online knowledge based portal

What do you like best? The portal has the feature of publishing documents both privately and publicly What do you dislike? Early to comment as I started to use it for a few months What problems are you solving with the product? What benefits have you realized? As businesses we were after a solution that could host our internal knowledge base privately the ability assign certain folders to a group users granting them access was a key feature we were looking for

360 degree approach to knowledge base creation

For content creation and use analytical feature for business operations Document 360 works best. Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.

Glad to have Document360

It’s very helpful to setup an access for only a range of IP addresses within our network, this is very important for our data security. Document360 is an excellent tool where we can keep all our information safe, grant access to some team members only, grant access based on IP address.

A great SaaS Tool.

What do you like best? Document360 is a SaaS platform that encourages you to manufacture a great self-service information base for your clients. You do not have to be an engineer to get the basics. You can create a very much-organized hierarchy of all your insight base substance. To keep your insight base secure, Document360 allows applying limitations who can access what. Document360 automatically backs up your ventures each day. You can integrate your insight base with your different ...