DearDoc Reviews in September 2026: User Ratings, Pros & Cons

"Awesome"

What do you like best about DearDoc? It ability to provide leads and feedback. Such a useful tool What do you dislike about DearDoc? There's nothing I can say negative about Dear Doc What problems is DearDoc solving and how is that benefiting you? Solving the needs of customers

"10 out of 10 experience with DearDoc & my Project Manager Ashley"

What do you like best about DearDoc? The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time. What do you dislike about DearDoc? Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful! What problems is DearDoc solving and how is ...

"Great experience overall"

What do you like best about DearDoc? I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well! What do you dislike about DearDoc? I don't have downside at this time that I can think of. What problems is DearDoc solving and how is that benefiting you? Questions on my website ...

"Worked with DearDoc for years and would not change for anything."

What do you like best about DearDoc? All the features offered and the consistent addition of new features. Customer service is 2nd to none. What do you dislike about DearDoc? Nothing. No complaints. Fantastic program and service. What problems is DearDoc solving and how is that benefiting you? Generating new patient web based leads. Patient communication. Allows us to capture patients we would have lost in the past due to lack of features offered by DearDoc.

"Worked with DearDoc for years and would not change for anything."

What do you like best about DearDoc? All the features offered and the consistent addition of new features. Customer service is 2nd to none. What do you dislike about DearDoc? Nothing. No complaints. Fantastic program and service. What problems is DearDoc solving and how is that benefiting you? Generating new patient web based leads. Patient communication. Allows us to capture patients we would have lost in the past due to lack of features offered by DearDoc.

"User friendly and great customer service"

What do you like best about DearDoc? I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward What do you dislike about DearDoc? I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check What problems is DearDoc solving and how is that benefiting you? DearDoc helps answer some of the questions new patients may ...

"Great product for Instant messaging"

What do you like best about DearDoc? We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. What do you dislike about DearDoc? Nothing as of now. We do not have any problem. What problems is DearDoc solving and how is that benefiting you? Right now, DearDoc is taking care of ...

"User friendly and great customer service"

What do you like best about DearDoc? I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward What do you dislike about DearDoc? I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check What problems is DearDoc solving and how is that benefiting you? DearDoc helps answer some of the questions new patients may ...

"Great product for Instant messaging"

What do you like best about DearDoc? We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. What do you dislike about DearDoc? Nothing as of now. We do not have any problem. What problems is DearDoc solving and how is that benefiting you? Right now, DearDoc is taking care of ...

"HELPFUL.."

What do you like best about DearDoc? User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. What do you dislike about DearDoc? I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. What problems ...