DearDoc Reviews in September 2026: User Ratings, Pros & Cons

"Vaporware - Complete Failure to deliver services"

What do you like best about DearDoc? The chatbot is, technically, functional. Outside of that we have yet to receive even one inbound lead from this channel after 2 months of service. What do you dislike about DearDoc? Their sales team will promise you the world, and the onboarding team simply disappears. We were told that DearDoc's platform would be able to replace other existing vendors. Now, we're stuck esentially double-paying for nothing. It's been a hugely disappointing ...

"Exceeded my expectations!"

What do you like best about DearDoc? DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with ...

"Exceeded my expectations!"

What do you like best about DearDoc? DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with ...

"Helpful and patient. We had plenty of questions and updates which were taken care of professionally"

What do you like best about DearDoc? Everyone is very accommodating and kind. What do you dislike about DearDoc? I have not run into any problems so far. What problems is DearDoc solving and how is that benefiting you? DearDoc has cut down on our phone calls since most of the questions people have can be answered with the AI chat. There is the added benefit of questions being answered after hours as well.

"Helpful and patient. We had plenty of questions and updates which were taken care of professionally"

What do you like best about DearDoc? Everyone is very accommodating and kind. What do you dislike about DearDoc? I have not run into any problems so far. What problems is DearDoc solving and how is that benefiting you? DearDoc has cut down on our phone calls since most of the questions people have can be answered with the AI chat. There is the added benefit of questions being answered after hours as well.

"10 out of 10 experience with DearDoc & my Project Manager Ashley"

What do you like best about DearDoc? The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time. What do you dislike about DearDoc? Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful! What problems is DearDoc solving and how is ...

"Awesome"

What do you like best about DearDoc? It ability to provide leads and feedback. Such a useful tool What do you dislike about DearDoc? There's nothing I can say negative about Dear Doc What problems is DearDoc solving and how is that benefiting you? Solving the needs of customers

"Intuitive UI, Great Lead Generation, & Amazing Customer Service"

What do you like best about DearDoc? The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive, What do you dislike about DearDoc? Nothing as of right now. I ...

"Great experience overall"

What do you like best about DearDoc? I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well! What do you dislike about DearDoc? I don't have downside at this time that I can think of. What problems is DearDoc solving and how is that benefiting you? Questions on my website ...

"Intuitive UI, Great Lead Generation, & Amazing Customer Service"

What do you like best about DearDoc? The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive, What do you dislike about DearDoc? Nothing as of right now. I ...