Cvent Reviews in July 2026: User Ratings, Pros & Cons

Does everything I need it to do

What do you like best? easy communication across platforms (mobile, desktop and event components (registration, housing, reporting, etc Customer service is excellent What do you dislike? Isn't always intuitive--like when a registrant unregisters, I have to go in and manually change their hotel fees to $0. Why doesn't a cancelled registration also cancel the hotel charges? Recommendations to others considering the product It takes as least as long as they recommend to do the set ...

Comprehensive, professional event registration solution

What do you like best? What I love most about Cvent is that even if you only manage 1-3 events a year vs. 100+ events a year, it still offers so much value. It takes away a lot of the manual work associated with managing one event, much less 100+ events per year. There are so many avenues for personalization within Cvent, from a branding perspective, as well as a features/functionality perspective. We don't charge to attend our events, but if that changes, it's comforting to know that ...

Good solid software, just needs to be a bit faster to keep up with technology trends

What do you like best? I like the features and functionality as the software does what it's supposed to do, especially its integration with CrowCompass making the event experience a lot better by allowing attendees to engage and interact with us through a mobile app. What do you dislike? I was a bit disappointed to see that they were a bit slow to keep up with technology trends, aside from our overall experience with our account team. The whole experience was always disorganized and ...

Gaining Appreciation for Cvent

What do you like best? The customer support is absolutely wonderful. I highly recommend calling their support line for any problems. We also benefited from one-on-one training at their office in D.C. What do you dislike? Unless you're an expert Cvent user, it can be frustrating. You may think you changed something across the entire website, only to find out you missed a portion. Data Tags often fix this issue though! Recommendations to others considering the product Take advantage ...

Great Software, Not Intuitive for Every Aspect

What do you like best? It is very simple to set-up and event and get it started. Once you have a good grasp of how to use the software, most items are very intuitive and easy to use. Their help team is typically very helpful as well. What do you dislike? Some aspects are still hard to work through such as seating and some travel aspects. It is simple, but just takes time and is not always the easiest to work through. What business problems are you solving with the product? What ...

Lots of interesting features, but not user friendly

What do you like best? Cvent gives you the opportunity to use many features for an event. The full event website is a great feature for keeping all event details in one place. What do you dislike? The usability of Cvent is poor. Unless you are a pro at HTML coding and photoshop, there is no way to make the websites look as good. The templates Cvent offers are clean and simple, but if you are looking for a site that is more, you either need those skills or have to use the HTML and web ...

Flexible and great customer service

What do you like best? Cvent is an incredibly flexible event platform, for all types of events. We do outdoor events like birding festivals and river races. Each requires different types of registration options and Cvent works well with both of them. Their Customer service is excellent. I can call any time and get my problems solved or questions answered within minutes. The staff is knowledgeable enough to provide a variety of options if I'm trying to do something unusual. What do you ...

Very Customizable - takes some time to figure it out

What do you like best? The software seems endlessly customizable - reporting function is extremely helpful - easy to use sales point What do you dislike? It takes a lot of time to really get to know how to use the product (training helps! - a lot of the features that play well into the customization can make simple things a pain to change (you may need to change a setting in 3 different places to get what you want Recommendations to others considering the product Have the employees ...

Verry Difficult to learn

What do you like best? Has a lot of features, and customer service team is very helpful, since it is almost impossible to manipulate all those features without assistance. What do you dislike? Learning curve is very steep on the product, and after working with it for a year, I still get lost on a daily basis. There are so many options and layers, it takes forever to learn, and many of the customizations are not intuitive at all. Website design for express is good, but the classic ...

Best Customer Service Anywhere

What do you like best? I definitely like the product, but there Customer Support Team is fabulous. They should win awards if they haven't already. No, wait times! On the fly problem solving normally with multiple possible solutions to every challenge that I have presented to them. Polite, friendly, and just a joy to work with. What do you dislike? My current account rep is great but historically they have changed so often I can't even get through one contract cycle. If this is a growth ...