CustomerGauge Reviews in June 2026: User Ratings, Pros & Cons

"Great tool that can support business for real"

What do you like best about CustomerGauge? The data richness is key when dealing with consumer's insight. CustomerGauge allows you to start from helicopter view and dig into detailed reporting and data set which contribute to get the "big picture" and act based on facts What do you dislike about CustomerGauge? So far all good. I have no other suggestions to make. Recommendations to others considering CustomerGauge: Keep on listening to your customers What problems is CustomerGauge solving ...

"NPS from CustomerGauge helps us make informed decisions to improve customer loyalty."

What do you like best about CustomerGauge? Great people with the right skill set and attitude to help us improve our business. Tapping into their domain knowledge is important. I also like their approach to challenging the NPS industry with new concepts. What do you dislike about CustomerGauge? I have a couple of important things on my wishlist. Happy to see some of these things now entering their backlog for product development. What problems is CustomerGauge solving and how is that ...

"Very responsive, and adaptive"

What do you like best about CustomerGauge? My account reps as well as the tool itself, have been very responsive to my needs, and take all suggestions for improvements into consideration. What do you dislike about CustomerGauge? Available widgets could improve. Out of the box dashboard could be more elaborate. What problems is CustomerGauge solving and how is that benefiting you? We're trying to ascertain the quality of service being provided by implementation at this time. However, we plan ...

"Predict & measure your customer retention via CG"

What do you like best about CustomerGauge? Their tool, the dashboards & reporting and the support. They keep evolving and I am a big fun of their monetized NPS system where you can link NPS scores to your company's revenu. Thanks to CG we know at every touchpoint what we need to improve and how many customers are at risk. What do you dislike about CustomerGauge? Sometimes lack of flexibility to implement local requests but this says more about the complexity of our organization than about ...

"The at ease experience "

What do you like best about CustomerGauge? This is a though question for I do like the whole package. My first at love moment was the dashboard. What do you dislike about CustomerGauge? I have no clue i am a real promoter ! If i have to say something develop more and more new gadgets What problems is CustomerGauge solving and how is that benefiting you? We are able to pinpoint problems and solve problems for our customers like at the speed of light. Also we discover our Pearls in the ...

"We use Customer Gauge to survey our Boston and D.C. clients."

What do you like best about CustomerGauge? It is very customizable and easy for customers to use. What do you dislike about CustomerGauge? It is a little complicated to create surveys. What problems is CustomerGauge solving and how is that benefiting you? It gives our customers a platform to easily express their opinions about our services.

"We use Customer Gauge to survey our Boston and D.C. clients."

What do you like best about CustomerGauge? It is very customizable and easy for customers to use. What do you dislike about CustomerGauge? It is a little complicated to create surveys. What problems is CustomerGauge solving and how is that benefiting you? It gives our customers a platform to easily express their opinions about our services.

"An extremely useful tool for client feedback!"

What do you like best about CustomerGauge? The user platform is amazing and it's been a serious hep with respect to gathering and prioritizing client feedback. What do you dislike about CustomerGauge? Can't think of a thing that I'd improve upon in its current iteration. Recommendations to others considering CustomerGauge: This is a no-brainer! What problems is CustomerGauge solving and how is that benefiting you? Transparency between clients and our internal team. The benefits are obvious ...

"An extremely useful tool for client feedback!"

What do you like best about CustomerGauge? The user platform is amazing and it's been a serious hep with respect to gathering and prioritizing client feedback. What do you dislike about CustomerGauge? Can't think of a thing that I'd improve upon in its current iteration. Recommendations to others considering CustomerGauge: This is a no-brainer! What problems is CustomerGauge solving and how is that benefiting you? Transparency between clients and our internal team. The benefits are obvious ...

"Awesome product. A must have!"

What do you like best about CustomerGauge? CG gives me peace of mind that I have 100% transparency directly from customers. There's no sugar coating or risk of anything being filtered, which allows me and my team to respond quickly and appropriately .and get ahead of issues/concerns to ensure client satisfaction and retention. What do you dislike about CustomerGauge? It would be nice if we could customize the email address that the surveys are sent from so that it is more recognizable by ...