CustomerGauge Reviews in June 2026: User Ratings, Pros & Cons

"Great NPS tool if you want the full package (Survey, response system, analytics)"

What do you like best about CustomerGauge? Definitely the analytics: One of the reasons we chose Customer Gauge is that we are getting a pretty full set of analytics which we can customize by geography/area, type of customers etc. It is a great 'out of the box' solution with a ton of customization capabilities. Secondly, we are a firm believer in getting customer feedback to our organization and then responding to it which then translates into improvements in Retention. Customer Gauge has ...

"Great features from an excellent company"

What do you like best about CustomerGauge? Customer Gauge has given us the tools to create tangible value to the rest of our organization, specifically by helping us communicate the dollar value of each customer. They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier. What do you dislike about CustomerGauge? The reporting is not as intuitive as I would like it to be. There are times when it takes me 2-3 tries to get the ...

"Great features from an excellent company"

What do you like best about CustomerGauge? Customer Gauge has given us the tools to create tangible value to the rest of our organization, specifically by helping us communicate the dollar value of each customer. They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier. What do you dislike about CustomerGauge? The reporting is not as intuitive as I would like it to be. There are times when it takes me 2-3 tries to get the ...

"Customer gauge Surveys"

What do you like best about CustomerGauge? Hi We use the survey to ask feedback from our customers. Everyone from our CEO down pays attention and is aware of customer feedback. What do you dislike about CustomerGauge? Our support person is excellent and responsive. It is very annoying that it only integrates to the contact on our Salesforce. What problems is CustomerGauge solving and how is that benefiting you? We can get customer feedback and help find pain points for our customers.

"Customer gauge Surveys"

What do you like best about CustomerGauge? Hi We use the survey to ask feedback from our customers. Everyone from our CEO down pays attention and is aware of customer feedback. What do you dislike about CustomerGauge? Our support person is excellent and responsive. It is very annoying that it only integrates to the contact on our Salesforce. What problems is CustomerGauge solving and how is that benefiting you? We can get customer feedback and help find pain points for our customers.

"Integrated NPS and Business Value Management System"

What do you like best about CustomerGauge? Integration of NPS and client date with the business value they generate What do you dislike about CustomerGauge? The product is fully features and there are not features that I dislike about it. What problems is CustomerGauge solving and how is that benefiting you? Making the leap from survey data collection and analysis to identifying opportunities to improve the business and then linking those opportunities to the business value generated from ...

"Innovative platform and great customer service"

What do you like best about CustomerGauge? The platform is intuitive and the team is constantly working to make improvements. The newly added reporting features provide more in depth insight into drivers of NPS and customer comments. Additionally, the CustomerGauge team goes above and beyond to ensure that my CustomerGauge instance meets the needs of my business. What do you dislike about CustomerGauge? I do not like the restriction of automated reporting to CustomerGauge users. However, I ...

"Great platform supported by a great team"

What do you like best about CustomerGauge? We have a very supportive CSM that helps drive our mission and objectives with NPS and continues to help strengthen our program. Integration is straightforward and the reporting continues to improve. What do you dislike about CustomerGauge? Some reporting features are not as intuitive as we would like but they are working on that. What problems is CustomerGauge solving and how is that benefiting you? Real time customer feedback on their experience ...

"Innovative platform and great customer service"

What do you like best about CustomerGauge? The platform is intuitive and the team is constantly working to make improvements. The newly added reporting features provide more in depth insight into drivers of NPS and customer comments. Additionally, the CustomerGauge team goes above and beyond to ensure that my CustomerGauge instance meets the needs of my business. What do you dislike about CustomerGauge? I do not like the restriction of automated reporting to CustomerGauge users. However, I ...

"Great!"

What do you like best about CustomerGauge? CustomerGauge has a great infrastructure that helps you see how your business is shown by different people. The process of customer feedback and reviews are easy to read and implement online. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. It's very easy to use and brings much detail. What do you dislike about CustomerGauge? Data takes ...