CustomerGauge Reviews in June 2026: User Ratings, Pros & Cons

"Great Support From CustomerGauge"

What do you like best about CustomerGauge? Implementing CustomerGauge has allowed us to develop a sophisticated customer feedback program that is easy to manage and report on. The best part of our experience with CustomerGauge has been the ongoing support and collaboration they have provided for helping us to continually improve our program. Easy integration with our CRM and a variety of reporting tools within the platform have also allowed us to customize our process and get important data ...

"Always pleasant"

What do you like best about CustomerGauge? The interaction and level of expertise from Andrew. He is fast and supportive of our needs as an organization. What do you dislike about CustomerGauge? Sometimes the reporting can be a bit challenging but I need to spend more time in there playing around. Recommendations to others considering CustomerGauge: Working with Customer Gauge has been a life-changer for a business trying to measure their client experience but also for performance ...

"Customer Guage"

What do you like best about CustomerGauge? Customer Guage allows to understand what our customers really think. Having the customer feedback first hand makes a key difference to how our employees tackle issues internally because everyone can relate directly to the issues. What do you dislike about CustomerGauge? I would like to see more ability to easily analyse the free form text consumers give as some of the most valuable on-site is in the comments you get. What problems is CustomerGauge ...

"Easy, Customisable, Beneficial"

What do you like best about CustomerGauge? Customer Gauge is a simple tool to show our customers loyalty to our brand. It is easy to use for all levels within our organisation. It provides key insights in to areas that we need to focus on by using a variety of different customisable reports. What do you dislike about CustomerGauge? There is some functionality that would be good to have on a "User" profile - that only an Admin user has. For example - creating own reports / dashboards. This ...

"Love it!"

What do you like best about CustomerGauge? I like that i can ser what oír guest think about us What do you dislike about CustomerGauge? Right now I can't think of something I don't like What problems is CustomerGauge solving and how is that benefiting you? How to increase sales

"Best way to get feedback for your business"

What do you like best about CustomerGauge? The quick and easy format that allows to get the feedback. Easy to navigate and understand questions What do you dislike about CustomerGauge? Would like it to be more secure to keep the integrity of surveys. No scrolling to pick a restaurant. Getting a detractor score for something that is out of restaurants ability( Prices) to change , and bringing down the NPS score Recommendations to others considering CustomerGauge: Highly , Great feedback ...

"CustomerGauge has allowed me to increase my survey reach 500% in one year!"

What do you like best about CustomerGauge? I like the Helpdesk support from CG the most. The responsiveness and ongoing willingness to support me is impressive. Calls and emails are always returned in 24 huors and most are returned the same day within hours. What do you dislike about CustomerGauge? I wish the system would support closed-loop fire fighting through Outlook. I don't have time to train all users in the system and it would be easier if they could respond via email to complete a ...

"Practicality meets Functionality"

What do you like best about CustomerGauge? Admin or user portals very easy to navigate. Tools help track necessary kpi’s to positively impact my day to day business! What do you dislike about CustomerGauge? I have no dislikes. Very happy with the CG tool. What problems is CustomerGauge solving and how is that benefiting you? Using drivers we can compare what guests value most with the level of service we provide.

"Highly responsive"

What do you like best about CustomerGauge? Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. What do you dislike about CustomerGauge? Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and ...

"Highly responsive"

What do you like best about CustomerGauge? Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. What do you dislike about CustomerGauge? Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and ...