9.7
SpotScore
Crisp Reviews in July 2026: User Ratings, Pros & Cons
Transforming customer conversations, one click at a time.
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Starts from $25 / User / Month, also offers free forever plan
Crisp Reviews & Ratings
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Spotsaas Editor’s POV
Crisp.chat is a customer support platform built around live chat, chatbots, and operator assignment. Before shortlisting, verify that its analytics dashboard meets your reporting needs—users consistently flag limited visibility into conversation metrics and agent performance data as a gap compared to competitors like Zendesk or Intercom. Test the mobile app and ...Read more
Crisp pros and cons
Responsive and helpful customer support team, providing prompt assistance and solutions.
Rich features, integration with various tools, and continuous development of new functionality.
Easy to use, clear interface, and accessibility across different communication channels.
Solid product orientation, friendly to small and medium-sized businesses, with a coherent and solid vision.
Some users experienced complexities when navigating through various options, indicating potential navigation challenges.
Limited visual customization options, such as chatbox button customization, preventing full visual customization.
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Showing 21-30 out of 140
PY
Pan Yu C
05/30/23
"Crisp is really a small and beautiful saas tool"
What do you like best about Crisp? I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it What do you dislike about Crisp? I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it What problems is Crisp solving and how is that benefiting you? Can help me communicate more closely with my clients
PY
Pan Yu C
05/30/23
"Crisp is really a small and beautiful saas tool"
What do you like best about Crisp? I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it What do you dislike about Crisp? I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it What problems is Crisp solving and how is that benefiting you? Can help me communicate more closely with my clients
HA
Hammad A
04/28/23
"Amazing Support team and Great product"
What do you like best about Crisp? So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for. Simply Great Product, Amazing support team. What do you dislike about Crisp? I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. What problems is Crisp solving and how is that benefiting you? So the product is almost identical to Intercom. But only ...
Read more
HA
Hammad A
04/28/23
"Amazing Support team and Great product"
What do you like best about Crisp? So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for. Simply Great Product, Amazing support team. What do you dislike about Crisp? I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. What problems is Crisp solving and how is that benefiting you? So the product is almost identical to Intercom. But only ...
Read more
EB
Enzo B
04/19/23
"My favorite part about business is Crisp"
What do you like best about Crisp? Everything. I'll say it again… Crisp support is always a pleasure to talk to. I went from free (when we started our business) user to unlimited in a few months, and I'm happy about it. Crisp is probably one of my favorite part of my business. It's just so good. For a few days, I was scratching my head, wondering how I could achieve some kind of automation process for my high-ticket clients – something that is going to make us even more money – and I ...
Read more
EB
Enzo B
04/19/23
"My favorite part about business is Crisp"
What do you like best about Crisp? Everything. I'll say it again… Crisp support is always a pleasure to talk to. I went from free (when we started our business) user to unlimited in a few months, and I'm happy about it. Crisp is probably one of my favorite part of my business. It's just so good. For a few days, I was scratching my head, wondering how I could achieve some kind of automation process for my high-ticket clients – something that is going to make us even more money – and I ...
Read more
DM
Denzy M
03/22/23
"Superb customer service!"
What do you like best about Crisp? The supports are very courteous and they reply in a timely manner. This is a selling point since most of my reach and interaction with them are time-sensitive. What do you dislike about Crisp? I cannot say anything bad with them, sorry. What problems is Crisp solving and how is that benefiting you? analytics dashboard
DM
Denzy M
03/22/23
"Superb customer service!"
What do you like best about Crisp? The supports are very courteous and they reply in a timely manner. This is a selling point since most of my reach and interaction with them are time-sensitive. What do you dislike about Crisp? I cannot say anything bad with them, sorry. What problems is Crisp solving and how is that benefiting you? analytics dashboard
GB
Grégory B
03/16/23
"Un super outil et un service client toujours disponible et très patient !"
What do you like best about Crisp? Fonctionnalités, intégration simple, très bon service client à l'écoute et qui trouve toujours des solutions. What do you dislike about Crisp? Il n'y a rien que je n'aime pas. Tout est très bien. What problems is Crisp solving and how is that benefiting you? Gain de temps de prise en charge du client.
GB
Grégory B
03/16/23
"Un super outil et un service client toujours disponible et très patient !"
What do you like best about Crisp? Fonctionnalités, intégration simple, très bon service client à l'écoute et qui trouve toujours des solutions. What do you dislike about Crisp? Il n'y a rien que je n'aime pas. Tout est très bien. What problems is Crisp solving and how is that benefiting you? Gain de temps de prise en charge du client.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].