Crisp Reviews in June 2025: User Ratings, Pros & Cons

"Best tool for SaaS businesses"

What do you like best about Crisp? You can do everything with this tool. We use Crisp daily, with over 200 conversations daily, and we never have had any issues with the tool in a 3-month period! The customer service is top-notch too. Thanks to Chris for his reactivity and professionalism. What do you dislike about Crisp? I would say that the "Magic Browse" feature is quite buggy sometimes. There is room for improvement. It remains usable for classic verifications. What problems is Crisp ...

Keep it going

We are using crisp.chat for now over 2 years, it has been a great two years. The service works as you expect. And every month there are new updates. The only downside of Crisp has to be the android app that has some bugs. And It would be great if they would do someting with the feature requests. But besides that, its an awesome livechat with a lot of features that are great! Edit: 4 > 5 stars (Crisp gets better and better)

"A Great Customer Engagement Tool"

What do you like best about Crisp? We have been a Crisp chat user for several years using their free Chat plan and considered that was what Crisp did. We identified that we needed a better Support solution that integrated; Knowledge Base with Chat, Email, Messaging and Web. We trialled 5 competing products, not realising Crisp had been developed over the years and now has been significantly developed and meets/exceeds our (above) needs. The Crisp flat price Paid plan for up to 20 users blew ...

"Super easy to set up and running"

What do you like best about Crisp? Crisp is very easy to integrate and offers the customizability that we need. I've worked with a few SDKs for support products and this one took the least amount of effort! Besides, they also offer the best customer support during the onboarding process and instanly replies when I had a question. What do you dislike about Crisp? So far so good, they have everything we need What problems is Crisp solving and how is that benefiting you? Cutomer support and success

"It's all about the service"

What do you like best about Crisp? Pedro has been amazingly responsive every time I've ever had a question whether it was a quick little question or asking for help setting up a chatbot, and Barkley took such a personal interest in helping me figure out an issue I was having and spent two days troubleshooting it with me. You really can't put a price on that kind of service, but they did, and it's less than one percent of the cost of a similar plan on Intercom. I don't know how anybody can ...

"Crisp is a very good tool for providing chat support to users"

What do you like best about Crisp? I love the myriad of features offered by Crisp, such as magic browse, audio, and video calling, as well as user demographics. It makes it very easy for us to support our users and be able to identify who the users are easily; additionally, email integration makes things very easy. What do you dislike about Crisp? I don't like that sometimes when I am using Crisp, an orange banner comes up on the top of the screen, and then I can no longer receive new ...

"Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct"

What do you like best about Crisp? The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of. What do you dislike about Crisp? In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company ...

"Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct"

What do you like best about Crisp? The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of. What do you dislike about Crisp? In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company ...

"The best customer support platform."

What do you like best about Crisp? They are evolving so quickly. Every month there are new features. And they have a vision; the product is coherent and solid. Never had technical issues with it. Support is amazing. You will unlikely find better. What do you dislike about Crisp? I haven't found any downsides yet. It just works. What problems is Crisp solving and how is that benefiting you? Customer support. Merging communication channels into one.

"The best customer support platform."

What do you like best about Crisp? They are evolving so quickly. Every month there are new features. And they have a vision; the product is coherent and solid. Never had technical issues with it. Support is amazing. You will unlikely find better. What do you dislike about Crisp? I haven't found any downsides yet. It just works. What problems is Crisp solving and how is that benefiting you? Customer support. Merging communication channels into one.