Crisp Reviews in July 2026: User Ratings, Pros & Cons

"Love the app and all it's features. Their customer support is the best, bar none."

What do you like best about Crisp? All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! What do you dislike about Crisp? We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific ...

"Love the app and all it's features. Their customer support is the best, bar none."

What do you like best about Crisp? All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! What do you dislike about Crisp? We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific ...

"A non-venture backed chat solution that provides the best and fruitful features"

What do you like best about Crisp? Their features are rich, it is hard to believe that Crisp is not financed heavily by venture capitalist. They are product oriented, and are friendly to SMBs. What do you dislike about Crisp? Nothing to dislike about, their engineering skills and the user experience of the software is very very good. What problems is Crisp solving and how is that benefiting you? They are automating our customer service. And now they provide whatsapp official APIs, way ahead ...

"A non-venture backed chat solution that provides the best and fruitful features"

What do you like best about Crisp? Their features are rich, it is hard to believe that Crisp is not financed heavily by venture capitalist. They are product oriented, and are friendly to SMBs. What do you dislike about Crisp? Nothing to dislike about, their engineering skills and the user experience of the software is very very good. What problems is Crisp solving and how is that benefiting you? They are automating our customer service. And now they provide whatsapp official APIs, way ahead ...

"Very good, modern, simple and complete app."

What do you like best about Crisp? How easy it is to set up and start working with it with a very easy to use interface. What do you dislike about Crisp? It is very customizable, but it lacks a few things that would be really good to have regarding visual customization, like the button for the chatbox. What problems is Crisp solving and how is that benefiting you? Pricing is very good and it is very efficient with helping us assist customers via chat and email in a single platform.

"Best Helpdesk Platform for those with Multiple Products"

What do you like best about Crisp? I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! What do you dislike about Crisp? To be honest, so far I haven't seen anything I dislike about it. What problems is Crisp solving and how is that benefiting you? We needed a support ...

"Herramienta muy util para concentrar los canales de comunicación y convertir mas clientes"

What do you like best about Crisp? Es una herramienta solida, pero lo mejor es la atención al cliente. Han resuelto todos mis problemas hasta ahora, través del chat. What do you dislike about Crisp? La app para iphone es super solida, pero carece de todas las funcionalidades que se encuentran disponibles en el desktop. Nada impeditivo. What problems is Crisp solving and how is that benefiting you? Conecta todos los canales de comunicacion que utilizamos incluido whatsapp. Y tambien tiene la ...

"Best Helpdesk Platform for those with Multiple Products"

What do you like best about Crisp? I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! What do you dislike about Crisp? To be honest, so far I haven't seen anything I dislike about it. What problems is Crisp solving and how is that benefiting you? We needed a support ...

Strained Relations and Compliance…

Strained Relations and Compliance Concerns with Crisp.Chat Opting for Crisp.Chat, a prominent live chat and chatbot service, initially seemed promising for enhancing communication efficiency. However, the reality of my experience was significantly marred by serious concerns surrounding data protection, adherence to GDPR regulations, and the comportment of the company's leadership. A key issue that I confronted revolved around the handling of user data. There were several situations where ...

Strained Relations and Compliance…

Strained Relations and Compliance Concerns with Crisp.Chat Opting for Crisp.Chat, a prominent live chat and chatbot service, initially seemed promising for enhancing communication efficiency. However, the reality of my experience was significantly marred by serious concerns surrounding data protection, adherence to GDPR regulations, and the comportment of the company's leadership. A key issue that I confronted revolved around the handling of user data. There were several situations where ...