9.7
SpotScore
Crisp Reviews in July 2026: User Ratings, Pros & Cons
Transforming customer conversations, one click at a time.
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Starts from $25 / User / Month, also offers free forever plan
Crisp Reviews & Ratings
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Spotsaas Editor’s POV
Crisp.chat is a customer support platform built around live chat, chatbots, and operator assignment. Before shortlisting, verify that its analytics dashboard meets your reporting needs—users consistently flag limited visibility into conversation metrics and agent performance data as a gap compared to competitors like Zendesk or Intercom. Test the mobile app and ...Read more
Crisp pros and cons
Responsive and helpful customer support team, providing prompt assistance and solutions.
Rich features, integration with various tools, and continuous development of new functionality.
Easy to use, clear interface, and accessibility across different communication channels.
Solid product orientation, friendly to small and medium-sized businesses, with a coherent and solid vision.
Some users experienced complexities when navigating through various options, indicating potential navigation challenges.
Limited visual customization options, such as chatbox button customization, preventing full visual customization.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].