Convin Reviews in May 2025: User Ratings, Pros & Cons

"High Call Quality with Convin"

What do you like best about Convin.ai? Convin coaches and identifies inadequacies in real time. Post-call analysis is useful for some things, but the ability Convin follows to confirm that all points are met as well as policy and legislation are followed is invaluable, especially while the customer is still on the phone. What do you dislike about Convin.ai? I can honestly say I have no dislikes for Convin. My advise is to use this technology in your company as soon as possible!! What ...

"User-friendly and Convenient tool"

What do you like best about Convin.ai? I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient. What do you dislike about Convin.ai? I've only had a few glitches to work out, but nothing that I ...

"There's so much Convin helps you with"

What do you like best about Convin.ai? To mention what I like best about Convin, there are a lot of things that I might miss to mention. On the top of my head, are the following things: - Agents Report in form of matrix as well as Graph makes it easy for us to evaluate things. - It's interface for making new audit templates is very easy to implement. - The data it provides is easy to be exported and integrated. What do you dislike about Convin.ai? It generates some server error very few ...

"Convin is a tool to track call score based on parameters."

What do you like best about Convin.ai? Convin is an auditing tool which audits the calls on the parameters our company gave them, and gives the score on every calls. Parameters such as:- intro of the company.Asking how they can help the customer, etc. My frequency of is regular. This is easy to use as well. Convin offers multiple features which help us. we have integrated ameyo with convin. What do you dislike about Convin.ai? Sometimes scores which convin gives are slight less then my ...

"Convin helped us with call quality"

What do you like best about Convin.ai? It is very easy to use and a very professional tool where the AI is leveraged to its full potential and the customer support team is very responsive when we need any training, the software implementation is very easy and the integration with the different software's is icing on the cake. What do you dislike about Convin.ai? Implementation and training needs to be extensively provided to the reps and auditors and other users inorder to learn number of ...

"Convin is always the Answer!"

What do you like best about Convin.ai? I'm quite happy that Convin was made available to us at work. Convin contains all the checklists I need, so it's incredibly beneficial for my job when I run out of things to ask or don't know what to say next. There's always Convin to help. Convin is simple and efficient to implement, and the customer service is excellent. What do you dislike about Convin.ai? Earlier had issues where we were asked to review 25-30 mins calls and understand the ...

"Very likely to recommend Convin to a friend or colleague"

What do you like best about Convin.ai? This tool is very helpful for us. As, a manager I always wondered that can we can eaisly view the teams weekly audits, Convin is one which is very helpful for this use case. The implementation and data capturing for these customized reports were very easy and Convin team helped us to configure and calibrate the same very smoothly. What do you dislike about Convin.ai? Dislike as in.....Nothing much for now, but one feedback, Need something which can ...

"Convin helped us improving Call Quality"

What do you like best about Convin.ai? Most crucial uses that Convin provides to an agent is the call analysis and the coaching sessions. It also provides Manual QMS which is important to know what all are the main parameters. Any user cann navigate from one section to another easily. Customer Support team consist of members who are always there for you. What do you dislike about Convin.ai? Convin is integrated with various software with an ease and I did not faced any issues yet. What ...

"Convin provides Accurate Analysis"

What do you like best about Convin.ai? Convin uses some sort of AI that quickly provides transcript and analyze our sales talks. The graphs makes Convin very interactive and easy to understand the pointers that requires attention. Summary provided for every call really help us get the gist of the conversation and saves a lot of time as we do not have to go through it again and again. The Convin support team makes it easy for us to make the most out of each feature. What do you dislike about ...

"normal"

What do you like best about Convin.ai? It helps us to know with the simple explanation used by other coaches What do you dislike about Convin.ai? One session is repeated many times. Some times the sessions are way too obvious. What problems is Convin.ai solving and how is that benefiting you? Helping us with simple explanation of the plan