Convin Reviews in May 2025: User Ratings, Pros & Cons

"Convin being The Best for enhancing Agent Performance"

What do you like best about Convin.ai? Convin is huge time saver if it comes to the insights it provides or the AI Auditing feature. Before using Convin, I had to pin-point every different parameter of my calls, but with Convin everything can be found in a single platform. It provided thorough evaluations and trends. It is simple to put every feature and functionality into action which makes it easy to implement. What do you dislike about Convin.ai? I have being using Convin almost everyday ...

"Convin being The Best for enhancing Agent Performance"

What do you like best about Convin.ai? Convin is huge time saver if it comes to the insights it provides or the AI Auditing feature. Before using Convin, I had to pin-point every different parameter of my calls, but with Convin everything can be found in a single platform. It provided thorough evaluations and trends. It is simple to put every feature and functionality into action which makes it easy to implement. What do you dislike about Convin.ai? I have being using Convin almost everyday ...

"Great learning experience tool"

What do you like best about Convin.ai? Customer support Ease of Implementation Ease of Use Frequency of Use What do you dislike about Convin.ai? Number of Features Ease of Integration Frequency of Use What problems is Convin.ai solving and how is that benefiting you? Improving speech , conversation intelligence

"Convin is my go-to solution"

What do you like best about Convin.ai? -Trends shown in dashboards by Convin has really helped me improve my work process. -Convin was easy to integrate with our CRM software. -Dashboards provided by Convin can be distinguished on the basis on representative level and parameter level. -Convin's call insights like talk ratio, filter rate, interactivity, patience, and many more paramters are helps me in assessing and identifying areas where I can improve and be more interactive with my ...

"Convin is my go-to solution"

What do you like best about Convin.ai? -Trends shown in dashboards by Convin has really helped me improve my work process. -Convin was easy to integrate with our CRM software. -Dashboards provided by Convin can be distinguished on the basis on representative level and parameter level. -Convin's call insights like talk ratio, filter rate, interactivity, patience, and many more paramters are helps me in assessing and identifying areas where I can improve and be more interactive with my ...

"Convin is great at providing rebuttals"

What do you like best about Convin.ai? Best thing about convin is for every conversation call you get to see talk ratio, lead score analysis, it also provides summary, easy to implement as well as integrate What do you dislike about Convin.ai? Sometimes the transcript doesn't match the audio, I feel its something where convin can do better What problems is Convin.ai solving and how is that benefiting you? It rectifies the errors a representative can make in call

"Improvising call auditing by multiple folds"

What do you like best about Convin.ai? Very helpful tool in terms of day to day usage and it is integrated with our telephony in a very smooth manner and the issue resolution time by convin supoort is very fast and they are very helpful. What do you dislike about Convin.ai? As of my experience at convin the tool should keep getting better and the number of features are a lot but try making it easy and use colours in the tool which will help in identification of buttons. What problems is ...

"Talking about Speech Analytics, Convin is the Solution"

What do you like best about Convin.ai? As mentioned in the title, the Speech analytics Convin is at par; I like the transcription function, and I was amazed when I saw that Convin genuinely transcribes my whole call. Transcribing the call helps me not to listen to my whole call all the time; I can just read the transcription and gauge the call context. What do you dislike about Convin.ai? There is nothing I dislike about convin; yes, one feedback can be that Convin should give us Automated ...

"Best Product that Provides us with Customer Intelligence Tool"

What do you like best about Convin.ai? 1. Customer intelligence tool : It enables us to search the exact keywords or terms that the customer is using in the call and helps us track their occurrence and anticipate their significance. 2. AI calls score bifurcation: This shows us which scores are good, which are medium, and which need improvement. The support team has helped us understand this better in their webinar and the tool is very easy to use and integrate with the servers. What do you ...

"Convin provides very detailed insights about any given particular call"

What do you like best about Convin.ai? It is very easy to use and a very professional tool where the AI is leveraged to its full potential and the customer support team is very responsive when we need any training, the software implementation is very easy and the integration with the different software's is icing on the cake. What do you dislike about Convin.ai? Implementation and training needs to be extensively provided to the reps and auditors and other users inorder to learn number of ...