ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

Love Connectwise - Keep improving

Love Connectwise. You are continuously improving. The one area I would like to see improved next is agreement billing. I think that CW could automatically cycle through all active agreements for a client to see if a work type is covered by any of the active agreements. Each board already defaults to an agreement but there may be another agreement on the client that would cover the work type when the default agreement does not. Technicians should not have to open multiple agreements to see ...

We used to use Log Me In but switched …

We used to use Log Me In but switched when their prices got to high. I am really glad they did raise the prices because this product is so much better. We can easily setup customers and get into their systems at a drop of a hat, transfer files, etc. Very easy to work with

Well featured and professionally preset …

Well featured and professionally preset ed to clients. Comptitive wirh mainstream products.

Pretty decent service

Pretty decent service. I definitely appreciate all the features and the security setup to delineate who has access to what.

Switched last year and not looking back!

After switching from a competitor who decided price-gouging long term customers was a good idea we decided on ConnectWise. We immediately began to realize how much time and money we were saving with their services. Our efficiency has increased noticeably. We are impressed by the responsiveness and professionalism of ConnectWise support.

I totally love the product after …

I totally love the product after switching from Logmein Central. Only two short comings that I hope will get dealt with soon for us. Background file transfer. I have seen the demo but it never seemed to surface. Also, it would be great if we could remote reset a computer that appears to be frozen. Somehow Logmein did this but it doesn't seem to be a feature in "ConnectWise". The other bee in my bonnet is that ConnectWise keeps asking to rate the program. When we use it as often as we do, it ...

it works

it works, there isn't a lot of fluff to distract you from work and it works. the tool is intuitive. It is a cost effective solution to get your job done, make your day easier and keep your client happy.What more could you ask for?

The perfect solutions for those of us …

The perfect solutions for those of us in the IT Industry.

So far, a very good experience.

Very good experience in quality, reliability, software development. I did experience one day of down time though. Although it was the only lost day, I wish an email warning would've gone out.

Software is great...

Software is great.... support is not so great. Takes way too long to get a resolution... if you get one. That said, we are not switching as we have the entire CW suite.