ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

Avoid

Used the connectwise system for a few years now. Their sales team will say it will do lots and it can, however this is always at additional costs, for example, I was sold the product advising it would invoice via xero and interface with the RMM tools we use (Centrastage. This however was not included within the package I was sold and after many account manage calls they admitted it would require a 3rd party addon which would be yet another cost.They tie you into unfair contracts and the ...

Best remote support tool!

What do you like best? A good remote supporting tool for administrators/managers/support team members at a very affordable price. We used to used LogMeIn before, change over was relatively easy because of user friendly UI for administrators and users. What do you dislike? Still unable to control iOS(Apple devices remotely. I can record videos while in a meeting but unable to record audio at the same time. The feature was supposed to be out in the market last year, but still no sign of ...

I rarely if ever have any issues

I rarely if ever have any issues. I use the service everyday for work and would consider myself to be a power user. Simple, easy and does the trick for me.

A review of ConnectWise Control.

PROS & CONS What are the best aspects of this product? We were able to deploy ConnectWise Control hundreds of our clients' workstations or servers. This allowed us to access them any time. Connection are decent for the most part. Transferring files is a cinch. Its toolbox functionality is by far the best of the bunch. What aspects are problematic or could work better? There have been instances where the connection would be successfully made. At times, I'm stuck staring at a black ...

It's not intuitive

It's not intuitive. Creating groups is convoluted. There are still things that I haven’t learned how to do. Licensing is confusing. Tech support is by email, and answers to my questions are provided via links to the community Q&A online. I get to dig through crap just to find the answer that I need. It feels it’s designed for use by high tech geeks, not designed well for basic phone support techs. I came from LogMeIn looking for a more reasonably priced remote support software. This is more ...

It out shines the competition.

It out shines the competition.

Appalling experience

Appalling experience to date. Support for control has been non-existent losing us significant productivity and money in the process. Manage rollout has been very inefficient. Dishonest sales people at every point who will say anything to get a sale, even if it is completely false and absolutely no accountability taken in this regard upon complaint. I have never experienced such poor service from an online provider in my life.Service requests have been ignored on multiple occasions and no ...

Uncomplicated, highly compatible remote support software

What do you like best? ConnectWise Control (fka ScreenConnect is reliable, user friendly, and intuitive. There are not too many features crammed in, and the features that are included are rock solid. One example of a feature we've come to rely on is the Shared Toolbox - a folder full of applications that can be one-click transferred and ran on the client machine. What do you dislike? We have a dozen techs using ConnectWise Control all day, and I have not heard an consistent ...

It's great ND very use full

It's great ND very use full

Mobile version still not good enough

Mobile version still not good enough. IOS version still cannot support swift mouse, android version still have a lot of black blank space and cannot fully utilize the screen resolution.For desktop version, the response worse than teamviewer and anydesk