8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 271-280 out of 941
CM
Christopher M
08/03/20
Its brilliant
Its brilliant, works really well.
OK
Owen King
08/03/20
It works securely
It works securely. I like being able to disable and enable the clipboard. I like the functions for transferring files, recording, reboot....It is the perfect level of functionality. I don't find myself wishing for more and I don't waste time hunting for a hidden feature.
TW
Terry Warner
08/03/20
This is excellent software for doing…
This is excellent software for doing remote support.
JR
John R.
08/03/20
Easy to implement
Easy to implement, intuitive and it works as expected.
DB
David Blechman
08/03/20
Long time customer.
I have been using ScreenConnect for years. I recently upgraded to the hosted version of this program and don't know why I waited so long. Fantastic product and service. My business depends on this service.
J
James
08/03/20
Product Support is what let’s them down
The product itself, when it is working, works great!Feature packed and even has a better feature set than other products on the market.Definitely more ‘Technician Friendly’.However, any time you need support, and trust me you will, their support is hopeless. Their updates break integrations with your authentication provider almost every time. They also force upgrades onto you without allow you to pilot the upgrade in a test instance.So be prepared to have to figure it out on your ...
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M
Matt
07/30/20
Just a number
You are just a number to them, they don't care. Support don't even read what you're after and go off on a tangent about other things.Account managers that couldn't care less once you've signed your contact and they have their commission.Products which are subpar and charged over the odds in comparison to what's new to the marketplace.
B
Brian
07/23/20
Terrible UI combined with horrible…
Terrible UI combined with horrible support. Just trying to cancel so I can move to a better product, but you can't cancel yourself. So, it has been a month and still waiting for even a response to my cancellation request.
AE
Andrew E
07/23/20
ConnectWise Control is easy to use and a powerful remote management tool
What do you like best? I really like how simple ConnectWise Control is to use. The ability to do all of the things I need to (access computers remotely, run commands, setup custom scripts, and even transfer files makes it an invaluable resource for me. What do you dislike? One of the frustrations I've encountered is, when I do try to create scripts to try to automate things in ConnectWise Control, it can take some learning and reaching out to get the results I'm looking for ...
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AI
Administrator in Information Technology and Services
07/01/20
Perfect Remote Control system
What do you like best? ConnectWise Control is fast, secure and we can run it on premises. What do you dislike? The interface could improved to be a bit more modern. What problems are you solving with the product? What benefits have you realized? With ConnectWise Control we can deliver efficient remote support to our customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].