8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 201-210 out of 941
P
Phil
07/09/21
A remote support tool that does its job extremely well.
PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used. CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ...
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P
Phil
07/09/21
A remote support tool that does its job extremely well.
PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used. CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ...
Read more
M
Maryann
06/09/21
Comparing Teamviewer to Connectwise.
PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't ...
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M
Maryann
06/09/21
Comparing Teamviewer to Connectwise.
PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't ...
Read more
A
Alberto
04/22/21
It's better using ConnectWise.
PROS & CONS What are the best aspects of this product? You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. What aspects are problematic or could work better? Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, ...
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A
Alberto
04/22/21
It’s better using ConnectWise.
PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need ...
Read more
A
Alberto
04/22/21
It's better using ConnectWise.
PROS & CONS What are the best aspects of this product? You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. What aspects are problematic or could work better? Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, ...
Read more
A
Alberto
04/22/21
It’s better using ConnectWise.
PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need ...
Read more
CS
Create Security Pty Ltd
04/06/21
Nothing to say it just works!
Date of experience: April 07, 2021
CS
Create Security Pty Ltd
04/06/21
Nothing to say it just works!
Date of experience: April 07, 2021
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].