ConnectWise Automate Reviews in July 2026: User Ratings, Pros & Cons

"Automate is a great tool"

What do you like best about ConnectWise Automate? Automate is a great tool to showcase and hold all of your environments that then dictate down from the Salo affect into a granular level with lots of information in tasks that are allowed to be run What do you dislike about ConnectWise Automate? The mobile app could be better to allow work done while in between jobsites outside of that it is a great product and look forward to using it more What problems is ConnectWise Automate solving and ...

"Perfect for the small MSP"

What do you like best about ConnectWise Automate? I enjoy the ticketing aspect of it entirely. It allows me to pull reports when needed to view how much some techs are working verse how much time some customers are consuming. What do you dislike about ConnectWise Automate? The reports are a little hard to get detailed as you'd like. I usually have to export them and then edit them instead of doing it prior. If this could be incorporated as a module, that would be wonderful! Recommendations ...

"Great Tool for managing and maintaining a large amount of systems"

What do you like best about ConnectWise Automate? It's has a ton of tools to help you monitor and maintain your systems. Keeping them up to date has never been easier, and being able to remote in and support people wherever they are is very convenient. What do you dislike about ConnectWise Automate? There are a ton of bells and whistles we don't even touch, and some of the internal settings and menus are very confusing and easy to get lost. What problems is ConnectWise Automate solving and ...

Value for money

PROS: ConnectWise brings order in the work process as it segregates computers into groups. Another great thing about it is you can view all the computers without having to engage with your client's. This saves team members with an integrated search approach, in turn, enhancing the team's productivity as they can work on other tasks. CONS: Some users cannot use the agent as they would encounter bugs once they attempt installing it. In addition, it has shut down on us twice this year, with ...

Value for money

PROS: ConnectWise brings order in the work process as it segregates computers into groups. Another great thing about it is you can view all the computers without having to engage with your client's. This saves team members with an integrated search approach, in turn, enhancing the team's productivity as they can work on other tasks. CONS: Some users cannot use the agent as they would encounter bugs once they attempt installing it. In addition, it has shut down on us twice this year, with ...

Reliable tool for patching

PROS: For a software with robust features, installing it and customizing it to recognize our in-house structure was surprisingly a walk in the park. Its best features are automation, integration and patching. CONS: Although the patching is impressively easy to do, a downside is the limited apps you can patch.

"Complicated but Powerful"

What do you like best about ConnectWise Automate? The full-scale multi-location reporting off of SQL Queries really makes it easy to create simple reports for your NOC operations What do you dislike about ConnectWise Automate? Some features are harder to take advantage of, and harder to program. Works best if you have someone dedicated to the Connectwise automation programming and support or support through a 3rd party. What problems is ConnectWise Automate solving and how is that ...

"1 stop automation and IT management product"

What do you like best about ConnectWise Automate? Can manage, script, setup alerting, and make changes, installs, updates, patching, blocking, all in 1 place What do you dislike about ConnectWise Automate? lack of linux and mac support for like they do for windows based products What problems is ConnectWise Automate solving and how is that benefiting you? MAnaged patching, installs, scripting for IT systems

Management and beyond

PROS: ConnectWise exceeds expectations. The remote management is a highly efficient way to manage and track progress. However, I think ConnectWise's greatest strength is its integration capability through which we can gather a myriad of companies of different kinds. CONS: It regularly presents system updates. The problem is we were not given the time to be familiar with the features to be introduced.

"All in One package you need"

What do you like best about ConnectWise Automate? - Features that I like the most are Remote capability, Backend CMD/Powershell without user intervention, monitor the machine health and generate report, patch & updates management. - Very customizable and programmable. - Scripts can be made and do apply immediately to the machines - Can create OU and specific policy for each unique setup. - Can do the Weekly/monthly reports about the assets - Connectwise support 24/7 and really good to ...