Confluence Reviews in June 2026: User Ratings, Pros & Cons

Amazing software to track producint release and defects.

What do you like best? We have been using this software for more than 5 years. It's been amazing tool to track records. What do you dislike? It has too much clutter which is hard to get rid of. What business problems are you solving with the product? What benefits have you realized? We are tracking our engineer in progress with other teams.

A good tool for software documentation

What do you like best? - You can create professional documents - You can check version history of documents - You can control users' access to different documents - Good formatting options - Good integration with other Atlassian products What do you dislike? There could probably be more keyboard shortcuts and/or formatting UI (like Google docs or MS Word instead of having add-ons/plugins/scripts for certain types of formatting. Recommendations to others considering the ...

Works fine

What do you like best? Great place to store information and collaborate. We use it to keep track of process and documentation. What do you dislike? If you happen to lose access to the billing/technical account email they will not help you change it. Recommendations to others considering the product None What business problems are you solving with the product? What benefits have you realized? Been using this product across a few companies without issue. It fits the need.

Allows our team to store knowledge in a central location.

What do you like best? I like the integration with Jira. We have been using a package of Confluence, Jira, BitBucket, and HipChat because they all integrate nicely together. Confluence has given our company a nice central place where we can dump knowledge and others can view it. The cloud hosting has been nice because it frees up our IT staff from having to configure servers and settings. What do you dislike? The macros available when creating content are a bit overwhelming. It can be ...

Flexible solution for a variety of workgroups

What do you like best? There are tons of features and widgets that can be added to pages to really customize things. Overall it is very simple to get started with. What do you dislike? There are so many features that many of them are challenging to discover. What business problems are you solving with the product? What benefits have you realized? This tool really helps my teams to collaborate and communicate more effectively.

Great internal communication tool and project tracking

What do you like best? Comments feature - no longer have to email thoughts back and forth to coworkers. Can just drop a comment on a page and tag appropriate parties. What do you dislike? It can sometimes be difficult to get back to a comment to view it once you've left the page. I wish there was a way to "view all" comments on a page in a sidebar. What business problems are you solving with the product? What benefits have you realized? We were having difficulties making sure all ...

Powerful wiki style team tools

What do you like best? Simple to use and powerful with a large number of addons. Make company wide collaboration painless. What do you dislike? It would be good if there was an offline mode. Sometimes the text formatting tool can be difficult to use. Printing well formatting docs is difficult, though there are addon that can help with this. Recommendations to others considering the product try the hosted offering first What business problems are you solving with the product? ...

Great platform for managing archives and data.

What do you like best? Confluence is very customizable. Add-ons can be installed to increase functionality that is tailored to your needs. What do you dislike? Page editing features are a little lacking. Formatting a page can be difficult at times. Recommendations to others considering the product Confluence is a very powerful platform. It has applications for just about any profession. Be warned, some IT knowledge is required to fully take advantage of the software. What business ...

Full featured but expensive

What do you like best? The variety of features that Atlassian provides and the robust updates that they roll out. What do you dislike? The higher cost and maybe the feeling of being overwhelmed when first using it. What business problems are you solving with the product? What benefits have you realized? It is not much quicker to pull KB articles together and we have shortened the time necessary to fully flesh out our documentation.

Great product for documentation

What do you like best? Confluence makes it easy for our IT department to centralize documentation and put the proper permission structure around it. We switched from solutions from MediaWiki and our old Help Desk software. None of them met the need to house and format our documentation library, but Confluence has simplified this process and is now a tool that the entire department uses. We don't consider the project complete until the implementation team has recorded their documentation ...