Confluence Reviews in June 2026: User Ratings, Pros & Cons

Excellent wiki platform

What do you like best? It just works. The addition of Diagramly plugin makes diagrams inside the platform free and easy. Integration with JIRA and Crucible simple and effective. What do you dislike? Searching can be a pain, multiple search terms are often needed. Even with content tags some searches do not behave as you would like. What business problems are you solving with the product? What benefits have you realized? A comprehensive document repository for software and operations ...

Great tool for collaboration and managing projects.

What do you like best? Ability to multitask within an online environment in a seamless application. This created a streamlined advantage when collaborating with our team across the nation. What do you dislike? Learning curve can be somewhat high starting out. Managing multiple tasks and risk of duplication was frequent within the company. This can be a cause of the learning curve. Recommendations to others considering the product There are multiple ways to manage tickets within ...

Internal documentation and collaboration

What do you like best? The integration between Confluence and the other Atlassian tools is fantastic for consolidated communication. What do you dislike? The pricing model for Atlassian makes growth difficult at times. Paying a license fee per user for the base software isn't bad, but all the plugins follow that same pricing model. This has been a limiting factor to growth and further development of the tool. What business problems are you solving with the product? What benefits ...

Confluence is Hit and Miss

What do you like best? It is fairly easy to navigate and add content. What do you dislike? It is not fully integrated with our ticketing systems, so it is not as easy as I would like to link solutions in responses to customers. Recommendations to others considering the product Fully investigate all options for knowledge authoring and databasing, taking advantage of evaluation periods to determine whether it will fully integrate with your ticketing system. What business problems are ...

Easier to Use on Newer Versions

What do you like best? I like that it's a great repository resource for the company. What do you dislike? I dislike creating tables in Confluence. What business problems are you solving with the product? What benefits have you realized? None at this time.

Confluence has changed the way I view collaboration, its clean and easy to use.

What do you like best? The versatility of the product with the market place add ons such as the Gliffy integration. What do you dislike? The page structure proves to be difficult to manage. Pages get lost easily, it takes an upfront effort and a plan to stay organized. What business problems are you solving with the product? What benefits have you realized? We are implementing a Quote to Cash transformation focusing on billing and CPQ and the integrations

Good for big teams

What do you like best? You can create workflow that fits your needs What do you dislike? Too complicated for begginers who unfumiliar with this software What business problems are you solving with the product? What benefits have you realized? we created wiki pages, integrations with Jira and many others

Clumsy interface

What do you like best? The fact that my whole company continues to engage and add content. That it is searchable. What do you dislike? The old and new version are one in the same. Albeit, I see the light with the newest version but it's so slow and drags along. Editing documents is kind of a nightmare, but not nearly as bad as attempting to organize spaces in a meaningful way. What business problems are you solving with the product? What benefits have you realized? Documentation. ...

Very useful content sharing tool

What do you like best? I like the ability to share with various groups and people alike to share content and seek opinions What do you dislike? There is not much not to like about this tool. What business problems are you solving with the product? What benefits have you realized? Sharing various documents like opinion polls and roadmap sharing and updating to track project planning.

Documentation for Employees and Customers alike

What do you like best? I really like the Jira integration and how it allows to link our software development work with other areas of the company. If setup correctly, managing documentation is very easy even for large complex organizations. What do you dislike? The UI could look more modern. It is difficult to make exciting documents within confluence which makes customer facing pages look out of date. What business problems are you solving with the product? What benefits have you ...