CometChat Reviews in June 2026: User Ratings, Pros & Cons

So much I can do with it

What do you like best? Constant product updates bringing in great features What do you dislike? Sometimes it can be a challenge to get issues resolved but now we have our dedicated account manager, it's been quite pleasant for us What business problems are you solving with the product? What benefits have you realized? I use CometChat for one of my clients who had a lot of customization requests. The client is happy with the experience and has realised lot of cost savings by scaling with ...

Relatively cheap

What do you like best? Cometchat is very reliable and easy to get started. Reasonable pricings - probably the cheapest with the range of features What do you dislike? There are many great features in cometchat so there is not really much to dislike however I would be happier if we could get support in australian time. What business problems are you solving with the product? What benefits have you realized? Our entire communications is on Cometchat infrastructure and we’re glad to ...

Quick integration

What do you like best? Very Quick integration process, didn't take more than a couple of hours What do you dislike? Support timings could definitely be better What problems are you solving with the product? What benefits have you realized? After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet :) Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to ...

Really Flexible Features

What do you like best? I love the flexibility I get from the available features What do you dislike? Our journey this far has been really positive What problems are you solving with the product? What benefits have you realized? Integration was quick and seamless. My users are giving a positive response for chat till now.

Quick integration

What do you like best? Very Quick integration process, didn't take more than a couple of hours What do you dislike? Support timings could definitely be better What business problems are you solving with the product? What benefits have you realized? After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet : Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to ...

Love the SDKs.

What do you like best? Love the SDKs. It was up and running for me in less than 30 minutes What do you dislike? Support hours are in Indian time zone could be improved What business problems are you solving with the product? What benefits have you realized? I have integrated CometChat on my marketplace website. Adding real time chat has definitely increased the number of transactions on my website. Look forward to working with CometChat in the long run

Cometchat doesn´t respect customers

Cometchat doesn´t respect customers, changed commercial plans, increased a lot the price for the same features. Updates only for the new clients, don't inform about in any channel how to go to cloud service.All customers have a license with free updates included, but Cometchat doesn´t care.Think before buying...Happen to me, will happen to you.

Is cometchat going out of business???

This company is now unresponsive except when they want your money.I recently purchased the Platinum self hosted edition for close to $500 as well as the mobile edition for another $500. I asked their team to install it and before I could even launch, there were bugs. I'm supposed to have premium phone support and priority email/chat support with my package but can't reach anybody. It's a never ending revolving door.The phone number is US only (I'm in Canada and I haven't received a response ...

Fake, Avoid... Do not buy CometChat

They have screwed their customers over a peach.They've updated their licensing without telling customers and then want extra money (hundreds on what we've already paid. Four years we've been with them and spent about 3-4 thousand and this is how we get treated. All these reviews rating it 5* are FAKE! THESE ARE ALL FAKE REVIEWS FROM THE COMPANY. ALL NEW. ALL FROM INDIA. FAKE! AVOID!!!Tickets take forever to get resolved, when they get back to you (finally they send screenshots with a noted ...

I have used CometChat SDK

It integrates quickly with no hassle. I like their range of features, I do not use all of them but it sure does give me lots of variety to pick & choose from.I especially like role based access control, requires no coding at all!Look forward to a good service!