CometChat Reviews in May 2025: User Ratings, Pros & Cons

Feature suite

What do you like best? Really easy to use despite the overflowing number of features What do you dislike? Would have been great if the support hours would help US time zones too. What problems are you solving with the product? What benefits have you realized? You would think with high end functionalities, product would become more complicated. Cometchat defies this completely. With great features like role based access, credit deduction integrated in the product itself, ...

Very Flexible

What do you like best? I love the flexibility of Cometchat features. What do you dislike? No concerns at the moment, everything has been A1 What problems are you solving with the product? What benefits have you realized? I have tried a lot of chat integrations before but most were restricted to text chat and I needed video chat too. Others which did provide were charging per minute which I personally never vouch for.

Quick integration

What do you like best? Very Quick integration process, didn't take more than a couple of hours What do you dislike? Support timings could definitely be better What problems are you solving with the product? What benefits have you realized? After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet :) Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to ...

Really Flexible Features

What do you like best? I love the flexibility I get from the available features What do you dislike? Our journey this far has been really positive What problems are you solving with the product? What benefits have you realized? Integration was quick and seamless. My users are giving a positive response for chat till now.

Quick integration

What do you like best? Very Quick integration process, didn't take more than a couple of hours What do you dislike? Support timings could definitely be better What business problems are you solving with the product? What benefits have you realized? After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet : Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to ...

Feature suite

What do you like best? Really easy to use despite the overflowing number of features What do you dislike? Would have been great if the support hours would help US time zones too. What business problems are you solving with the product? What benefits have you realized? You would think with high end functionalities, product would become more complicated. Cometchat defies this completely. With great features like role based access, credit deduction integrated in the product itself, ...

So much I can do with it

What do you like best? Constant product updates bringing in great features What do you dislike? Sometimes it can be a challenge to get issues resolved but now we have our dedicated account manager, it's been quite pleasant for us What business problems are you solving with the product? What benefits have you realized? I use CometChat for one of my clients who had a lot of customization requests. The client is happy with the experience and has realised lot of cost savings by scaling with ...

Relatively cheap

What do you like best? Cometchat is very reliable and easy to get started. Reasonable pricings - probably the cheapest with the range of features What do you dislike? There are many great features in cometchat so there is not really much to dislike however I would be happier if we could get support in australian time. What business problems are you solving with the product? What benefits have you realized? Our entire communications is on Cometchat infrastructure and we’re glad to ...

I love the app

What do you like best? Cometchat has been exceptionally reliable, we’ve never had any major problems with them. It’s a plug and play software (we have a wordpress website, very easy to setup and integrate. What do you dislike? There’s not been much to dislike, really What business problems are you solving with the product? What benefits have you realized? We had a customised solution with Cometchat which was delivered a little before the deadline and at par with what we had in mind.

Nice app

What do you like best? Simplified documentation and easy integrations What do you dislike? So far, I've been happy with the experience What problems are you solving with the product? What benefits have you realized? Setting up complicated features like role based access, collaboration tools (which no other chat software is offering) is ridiculously easy. As these features are a part of the software integration, you dont really have to do much in setting it up for your users