CometChat Reviews in May 2025: User Ratings, Pros & Cons

Good Client support

Good Client support! We have been with Cometchat for almost 3 years and always found the team to be reliable and efficient. Thank you Cometchat 👍

One Stop Solution

We have been using CometChat for almost a year, there were many bugs but they have worked on removing them over the period of time. The support has improved over the period of time.The documentation is easy to understand, their API is easy to integrate. The only change I would like to see is it should have in-built recording option.

Promising Product but needs a little more improvement

We have been using Cometchat from a very long time, previously it had many flaws but now they have improved a lot, the product (Pro and the team is promising. The developer documents have been written in very client-friendly form, they have build sample apps for almost every platform which helped us to quickly integrate into our app with minimum difficulties, though they need to focus on their quick release process as it really affects the production builds

The company has a brilliant product…

The company has a brilliant product named Comet Chat which enables audio-Video-Text Chat with other online users via iOS and Android Mobile Apps.I have it built up as a customized version and found it a great user interface, easy to understand and operate. The quality of video and voice was satisfactory.The admin interface is also comprehensive which allowed us to customize the features thus removing what was not needed make a neat interface which shortened the learning curve ...

Terrible just terrible

Terrible just terrible. Asking each month money after you bought this script for very big money. They are cheaters. never have any deals with them.

Incompetent support and bad plugin code

Their support have after two months not been able to help me install a very simple integration on my website. It has been filled with bugs, such as the chat not showing on some browsers and the chat telling logged in users to log. They were also not able to get two chat windows to be active at the same time, even though they keep on insisting it is possible.During our live sessions it is like they try out their code for the first time, when trying to integrate it on my page. They also lack ...

Worst Service

The service is not good at all, making follow up related to an issue from last 1 month and they do not have a solution for it, the only answer we get all issues will be resolved in next version. God knows when they will have new version.

I love the app

What do you like best? Cometchat has been exceptionally reliable, we’ve never had any major problems with them. It’s a plug and play software (we have a wordpress website), very easy to setup and integrate. What do you dislike? There’s not been much to dislike, really What problems are you solving with the product? What benefits have you realized? We had a customised solution with Cometchat which was delivered a little before the deadline and at par with what we had in mind.

Relatively cheap

What do you like best? Cometchat is very reliable and easy to get started. Reasonable pricings - probably the cheapest with the range of features What do you dislike? There are many great features in cometchat so there is not really much to dislike however I would be happier if we could get support in australian time. What problems are you solving with the product? What benefits have you realized? Our entire communications is on Cometchat infrastructure and we’re glad to ...

The Integration is awesome

What do you like best? Integration options. We are running cometchat on 4 projects and it readily integrated with all of them What do you dislike? Documentation was a little confusing at least for me. But they have fixed it now I think. What business problems are you solving with the product? What benefits have you realized? We have been working with cometchat for long now. We have seen them roll out many great features. I am quite happy with the product :