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9.8

Spot Score

Cloudways - Cloud Management Platform

Cloudways Reviews in May 2025: User Ratings, Pros & Cons

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4.8

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Cloudways Reviews & Ratings

4.8

Excellent

Based on 1843 reviews

Rating Distribution

Excellent

(1811)

Very Good

(9)

Good

(1)

Poor

(1)

Terible

(21)

Expert's Review

Cloudways has garnered a strong reputation for its exceptional customer support, as highlighted by recent reviews. Customers have consistently praised the knowledgeable and efficient support they received, with names like Areeb, Ali, Zoha, Javiria, Sushant Chawla, Hamza, Rashmi, and Aman standing out for their exemplary service. Users appreciate the quick ...Read more

Cloudways pros and cons

  • Consistently exceptional support team with prompt and knowledgeable assistance.

  • Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.

  • Limited usability for users who require advanced customizations without extensive technical knowledge.

  • Dependency on staying updated to prevent compatibility issues with the platform's evolving features.

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Showing 341-350 out of 1843

DJ

Daisyjane Johnson

03/25/24

5 out of 5

Muhammad Abdullah 10/10

Muhammad Abdullah did a great job answering my questions and helped me find a solution that fixed my problem!

AA

Andres Arana

03/25/24

5 out of 5

They quickly solved my technical…

They quickly solved my technical problem, it was very easy to follow the indications

KC

Kenny Chen

03/24/24

5 out of 5

Anas is a star

Anas is a star, really help and go extra mile for the client.

AH

Andy Hawes

03/24/24

5 out of 5

Always friendly & helpful

Always friendly & helpful, the service generally just works great, flawlessly, but when I get stuck the helpdesk staff are friendly knowledgeable and really helpful. I really couldn't ask for anything more!

RT

RWO Tech

03/23/24

5 out of 5

Its not about overall cloudways…

Its not about overall cloudways support, but only a single agent named Aqsa, that is super professional, and she gave the best support of cloudways for more than two years of usage.

PO

Point one

03/23/24

5 out of 5

she's very nice and helpful

she's very nice and helpful

AW

Alex Winchell

03/19/24

5 out of 5

What web hosting should be

What they charge for their service is really reasonable. I used to use Bluehost for over 10 years, and they have really gone to crap in the last year or two. Cloudways has saved the day in so many ways, and their support has been phenomenal. I would highly recommend them to anyone.

GS

Giannis Sakkoulas

03/18/24

5 out of 5

great support

Date of experience: March 19, 2024

N

Nicole

03/16/24

5 out of 5

Top-rated prompt service even for…

Top-rated prompt service even for novices like me. Clear direction and answers.

MS

Md Sarwar Hossain

03/14/24

5 out of 5

Best web server and the best support

Best web server and the best support, Cloudways support system is the best I have seen ever. I can guarantee there are no alternatives to Cloudways if we ask for the best web server and hosting with 24-hour live support. Best the best one is Cloudways.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].