9.8
Spot Score
Effortless cloud hosting, simplified.
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Cloudways has garnered a strong reputation for its exceptional customer support, as highlighted by recent reviews. Customers have consistently praised the knowledgeable and efficient support they received, with names like Areeb, Ali, Zoha, Javiria, Sushant Chawla, Hamza, Rashmi, and Aman standing out for their exemplary service. Users appreciate the quick ...Read more
Consistently exceptional support team with prompt and knowledgeable assistance.
Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.
Limited usability for users who require advanced customizations without extensive technical knowledge.
Dependency on staying updated to prevent compatibility issues with the platform's evolving features.
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LA
Leo af Sjunnesson von Fabry
04/05/24
Ali is probably the best support ive…
Ali is probably the best support ive ever had, give him a raise, honestly.
TH
Travis H
04/04/24
The support team showed tremendous expertise! THANK YOU!
The support team helped me quickly resolve an issue I was having while moving a website to Cloudways. It wasn't a complicated issue, but I was stuck. They were very helpful and kind. I'm thankful for their help! I believe you'd be happy doing busisness with Cloudways!
TF
Ted Finch
04/03/24
I migrated my site from Vultr to Digital Ocean
I migrated my site from Vultr to Digital Ocean (using Cloudways). I needed help with my DNS settings for 7 sites. Support walked me through every step from the domain to the SSL, etc. Like always - amazing support.
SR
Samir Rafiq
04/03/24
Werda helped me a good
Werda helped me a good
SS
Suzie Schulenberg
04/02/24
FANTASTIC Customer Service, as always!
Brijesh was very helpful and quick to respond to my questions and issues. I LOVE Cloudways! All customer support people that I have interacted with at Cloudways are FANTASTIC and smart and quick and precise on their responses!! I wish all customer support was as great as they are!
GL
Grant Lingerfelt
03/31/24
Aman is incredible
Aman is incredible! I was asking for a simple way to upgrade my Node.js version after finding out NVM wasn't installed. He helped me upgrade my versions on the two servers I was working on, providing me with the curl command he used so that I may do it myself in the future. So, in a few short minutes, he fixed a major issue I was having while also providing me a method for continued success. Cloudways, give this man a raise, make him a Technical Lead, or something. While my issue was ...
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딜
딜다이스
03/30/24
The problem has been fixed correctly.
The problem has been fixed correctly. Thank you.
OB
Orange Bed_Bath
03/28/24
We are so pleased from cloudways.Our…
We are so pleased from cloudways.Our concerns almost all of them are answered as expected on time . Thanks to cloudways support team. Their help is amazing.
AD
Alessandro De Marchi-Blumstein
03/26/24
Rackspace Email Issue - Quick Resolution!
Representative quickly resolved my technical issue and preemptively fixed the issue that caused it before I even asked about it. Quick and excellent customer service!
G
GFunk
03/26/24
Support person worked on it till the…
Support person worked on it till the problem was solved and did so quickly - moving from the error log to the WP plugin that was the issue.
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