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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 651-660 out of 1369

AU

Anonymous User

01/04/22

5 out of 5

"All in one solution without the headache"

What do you like best about CloudTalk? Being able to create campaigns, and follow the analytics on specific campaigns. Also, the ability to see who is calling when they call into the office. The integrations with Intercom are great too!

AU

Anonymous User

01/03/22

3.5 out of 5

"Review Cloud Talk"

What do you like best about CloudTalk? Being able to call from the phone and from the computer. What do you dislike about CloudTalk?

AU

Anonymous User

01/03/22

3.5 out of 5

"Review Cloud Talk"

What do you like best about CloudTalk? Being able to call from the phone and from the computer. What do you dislike about CloudTalk?

DM

Daniel Martins

01/03/22

5 out of 5

All in one solution without the hassle

CloudTalk has been a great product for us so far. We upgraded from an archaic system and the benefits are endless. We have found it so much easier to organize our contacts. Simple things such as Called ID and it being integrated with Intercom have been unexpected additions. The UI is really easy to use and the app is basic and does everything it needs to do without being over complicated.

MM

Michael M

01/03/22

5 out of 5

"Great Package & Service"

What do you like best about CloudTalk? The background features like Whispermode, recordings to allow for proper Sales coaching. What do you dislike about CloudTalk?

BH

Beatriz H

12/30/21

5 out of 5

"Very good"

What do you like best about CloudTalk? it's very intuitive and keeps a log of the calls, so that you can review them later on. What do you dislike about CloudTalk?

MW

Mike Wosk

12/29/21

5 out of 5

Simple to use and reliable

Simple and easy to use. I find it great when you have to call multiple countries and also track who you have called and when you called them. The system is also reliable, meaning it is always up and running.

AM

Aaron M

12/29/21

5 out of 5

"Effectiveness"

What do you like best about CloudTalk? Cloudtalk has an unsurpassed efficiency, it helps you maintain total control over the way you want to connect with your customers.

AU

Anonymous User

12/29/21

5 out of 5

"Great solution for companies that need scalability without losing service and quality"

What do you like best about CloudTalk? The trial option with a great support before buying, the ease of setting and use, the helpdesk. Our customer care is going with the full set of features included in the expert plan .

AU

Anonymous User

12/29/21

2.5 out of 5

"It is ok service to use."

What do you like best about CloudTalk? It allows me through iphone to call and recieve calls. What do you dislike about CloudTalk?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].