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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 521-530 out of 1369

AU

Anonymous User

09/19/22

4 out of 5

"Easy to Use but Needs a Few Tweaks"

What do you like best about CloudTalk? The layout is simple and easy to use and transitioning from our previous software has been very easy. I particularly like the notes feature after a call, which is a really handy way to keep colleagues updated on how a particular call went.

AU

Anonymous User

09/17/22

4 out of 5

"Good but some teething issues"

What do you like best about CloudTalk? Being able to tag and note the calls so other colleagues know the issues. The integration with our email system also works well. The ability to change the number from the UK to the US number is also a nice feature to have, especially if working across two separate companies

JG

Jessica Gebara

09/14/22

5 out of 5

It's amazing how you can be making calls EVERYWHERE with cloudtalk!!!

I really like Cloudtalk, because its amazing how you can talk to other people for hours even if you are in different countries, I use Cloudtalk for work, i have to be calling people from different countries on a daily basis, and i've been using cloudtalk for 3 months now, and honestly i've never had a problem with this plataform, i love it (:

AU

Anonymous User

09/01/22

4.5 out of 5

"Es buena herramienta, sólo en ciertos casos específicos tiene áreas de mejora."

What do you like best about CloudTalk? Lo mejor es que hace llamadas rápidas y la mayoría de veces son eficientes. La plataforma es sencilla de usar y también intuitiva.

FV

Fabricio Velasco

08/31/22

5 out of 5

CloudTalk have offered me a solution…

CloudTalk have offered me a solution with a large coverage of countries' phone locations that I could not easily found anywhere else.

CC

Carlos C

08/23/22

5 out of 5

"Muy buen servicio confiable y de calidad"

What do you like best about CloudTalk? buena coneccion, opcion de grabar la llamada y calficar la actitud de la personas en llamada, guarda registro y facilita volver a comunicarse, una muy buena herramienta de trabajo

FV

Felipe V

08/18/22

3.5 out of 5

"Good"

What do you like best about CloudTalk? I like the application because it is very functional, it is easy to use, it allows you to develop assertive communication with customers and apart from that it has an accessible cost for the company, it allows you to catalog calls in a good way to be able to count metrics

AU

Anonymous User

08/18/22

3 out of 5

"Good but you can imporove"

What do you like best about CloudTalk? Buena señal y calidad de sonido, se graban las llamadas What do you dislike about CloudTalk?

AU

Anonymous User

08/18/22

3 out of 5

"Good but you can imporove"

What do you like best about CloudTalk? Buena señal y calidad de sonido, se graban las llamadas What do you dislike about CloudTalk?

AU

Anonymous User

08/17/22

5 out of 5

"I ENJOY USING CLOUDTALK A LOT!!!"

What do you like best about CloudTalk? Its so easy to call around the world, It has been a great experience to be working with Cloudtalk! Definitely the best ever!!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].