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9.8

SpotScore

Cloudbeds - Hotel Management Software

Cloudbeds Reviews in September 2026: User Ratings, Pros & Cons

Efficiently manage your hotel business with ease.

4.78

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Cloudbeds offers custom pricing plan

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Cloudbeds Reviews & Ratings

4.78

Excellent

Based on 201 ratings & 230 reviews

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Rating Distribution

Excellent

(210)

Very Good

(8)

Good

(1)

Poor

(3)

Terrible

(8)

Spotsaas Editor’s POV

Cloudbeds' support team receives consistent praise for responsiveness and product knowledge. Reviewers specifically mention representatives like Korina B, Tomás, Denis S, and Bryant for resolving issues quickly. The platform's interface is straightforward to navigate, and configuration options let you customize workflows to match your property's ...Read more

Cloudbeds pros and cons

  • Excellent customer service with quick responses and helpful support from team members like Korina B, Tomás D, and Luis.

  • Knowledgeable and patient onboarding specialists, such as Raul Ramirez, providing efficient and effective assistance.

  • User-friendly platform with clear explanations and easy-to-understand features.

  • Personalized support and training sessions tailored to the specific needs of users, ensuring a smooth onboarding experience.

  • Mobile application functionality can be further improved for easier access and management on the go.

  • Limited app selection in the marketplace may restrict customization options for advanced users seeking specific functionalities.

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Showing 61-70 out of 230

GD

Gerhard Du Preez

09/21/23

5 out of 5

Victor helped me a lot

Victor helped me a lot! Above and beyond, thanks a mil

B

Boris

09/21/23

5 out of 5

great experience with Ridje

it was and amazing experience with Ridje

K

Kitkosol

09/20/23

5 out of 5

We god clear explanation and very good…

We god clear explanation and very good service from Mr. Byrat and Thank you very much

MS

Mount Shasta Resort

09/19/23

5 out of 5

Luis is phenomenal!

Luis, my Cloudbeds on-boarding coach, is phenomenal! He knows absolutely everything about the software and teaches in a manner that is so easy to understand.

T

Tanya

09/19/23

5 out of 5

Great Support and Guidance for a Software Dummy

I am not very versed in any of this and Raul was incredibly patient and helpful. Very pleased so far and hopeful that the transition to Cloudbeds will be seamless.

GT

German Tiscar Lorenzo

09/18/23

5 out of 5

The support was satisfactory and the…

The support was satisfactory and the assistant was well prepared for solve the problem

BM

Bwayo Mutonyi

09/17/23

5 out of 5

Excellent customer service

Date of experience: September 18, 2023

DN

Diana Nikitenko

09/14/23

5 out of 5

Cloudbeds is our main tool throughout the days. We can rely on it.

I hope my review will help someone like us to do the right choice. We made lots of research with other similar companies to Cloudbeds: we looked at the reviews, prices and tried to get acquainted with the products via the information and videos provided on their websites. Here is our story. In September 2023 we opened an account with Cloudbeds. Its staff members have all different expertise and are very good at what they are doing. Sales manager was really good at selling us the product and ...

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D

Dani

09/12/23

5 out of 5

Isabella is very kind

Isabella is very kind, patient and helpful

ER

English Resotel

09/12/23

5 out of 5

Very helpful

Date of experience: September 13, 2023

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].