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9.8

Spot Score

Cloudbeds - Hotel Management Software

Cloudbeds Reviews in June 2026: User Ratings, Pros & Cons

Efficiently manage your hotel business with ease.

4.3

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Cloudbeds offers custom pricing plan

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Cloudbeds Reviews & Ratings

4.3

Very Good

Based on 63 ratings & 230 reviews

Rating Distribution

Excellent

(210)

Very Good

(8)

Good

(1)

Poor

(3)

Terible

(8)

Spotsaas Editor’s POV

Cloudbeds consistently shines in delivering exceptional customer service, as highlighted by reviewers praising representatives like Korina B, Tomás, Denis S, and Bryant for their dedication and support. Customers appreciate the quick response times and knowledgeable assistance provided by the support team. The platform's user-friendly nature and ability to tailor ...Read more

Cloudbeds pros and cons

  • Excellent customer service with quick responses and helpful support from team members like Korina B, Tomás D, and Luis.

  • Knowledgeable and patient onboarding specialists, such as Raul Ramirez, providing efficient and effective assistance.

  • User-friendly platform with clear explanations and easy-to-understand features.

  • Personalized support and training sessions tailored to the specific needs of users, ensuring a smooth onboarding experience.

  • Mobile application functionality can be further improved for easier access and management on the go.

  • Limited app selection in the marketplace may restrict customization options for advanced users seeking specific functionalities.

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Showing 51-60 out of 230

MS

Maria Soprano

11/15/23

5 out of 5

Easy and complete

Cloudbeds is easy to manage for almost anyone! But most important is that they have the best onboarding Paul Haussler! It was super efficient, clear, and patient for me to get to really know the program, how it works, and use all the features. Which makes my job now much better and faster; I don't waste more time doing routine work.

JD

Jonathan de Villiers

10/17/23

5 out of 5

Bryant makes things quite clear when…

Bryant makes things quite clear when going through the various procedures and actions so the user experience is easier and everythingis understandable. I did however have an issue with availability and allotment after going live, luckily I remembered what Bryant showed me and could fix it myself.

BG

B-love's Guest House

10/15/23

5 out of 5

The Cloudbeds agent was knowledgeable…

The Cloudbeds agent was knowledgeable and efficient in giving me the support I need.

AT

Alejandra Torres

10/15/23

5 out of 5

Luis is extra kind and helpful

Luis is extra kind and helpful, we were really happy with him

BT

Bernard Thomas

10/15/23

5 out of 5

I WAS TRULY EMPRESSED WITH THE (STELL)…

I WAS TRULY EMPRESSED WITH THE (STELL) LEVEL OF SERVICED RECEIVED THIS AFTER!

I

Ingrid

10/05/23

5 out of 5

A very good assistance

The answer was accurate and fast. Specially kind!

LS

Lackana Somwangprasert

10/04/23

5 out of 5

My issue was clarified timely.

Date of experience: October 05, 2023

P

Patty

10/02/23

5 out of 5

Great support

Great and quick support

ZF

Zofie Feytons

09/29/23

5 out of 5

Ridge had a lot of patience and…

Ridge had a lot of patience and clarified everything with screenshots !

J

Jesus

09/27/23

5 out of 5

Very helpful and professional process.

Very helpful and professional process. Isabella who is helping me through the process with Cloudbes is very professional and has a lot of patience. Thank you for all the help!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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