9.8
SpotScore
Cloudbeds Reviews in September 2026: User Ratings, Pros & Cons
Efficiently manage your hotel business with ease.
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Cloudbeds offers custom pricing plan
Cloudbeds Reviews & Ratings
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Spotsaas Editor’s POV
Cloudbeds' support team receives consistent praise for responsiveness and product knowledge. Reviewers specifically mention representatives like Korina B, Tomás, Denis S, and Bryant for resolving issues quickly. The platform's interface is straightforward to navigate, and configuration options let you customize workflows to match your property's ...Read more
Cloudbeds pros and cons
Excellent customer service with quick responses and helpful support from team members like Korina B, Tomás D, and Luis.
Knowledgeable and patient onboarding specialists, such as Raul Ramirez, providing efficient and effective assistance.
User-friendly platform with clear explanations and easy-to-understand features.
Personalized support and training sessions tailored to the specific needs of users, ensuring a smooth onboarding experience.
Mobile application functionality can be further improved for easier access and management on the go.
Limited app selection in the marketplace may restrict customization options for advanced users seeking specific functionalities.
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Showing 31-40 out of 230
KC
Katherine Carter
03/04/24
Just Great!
Great platform and great service from Cata! Recommend 100%
SW
Steve Wright
03/03/24
Excellent On-boarding
I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!
M
Marty
03/02/24
Denis was great!!
Denis was great!!! He solved a problem no one solved. He is a genius!
TS
The Stonewater Motel
03/01/24
An easy choice between all the PMS out there.
Right from the get go it was clear that Cloudbed was in a league of its own. Competitors fall short from the professionalism and honed in processes Cloudbeds has built from initiation to onboarding to going live. We used their website process, which was awesome as we worked with Federico L. who was just such a pleasure to work with. We worked with Alethia for our import process, she made this easy and enjoyable for such an important task. Most importantly our onboarding couch, Raul R., was ...
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NM
N. M
02/29/24
Love these guys!
What do you mean what made my experience great, these guys reach out to you for whatever you need, offering all the extra stuff they have and getting you trained for it all even, you literally need 1 person less working in your place because of how good these guys are! :)
AP
Amanda Poggi
02/29/24
Cloudbed support was of great help
Cloudbed support was of great help. Immediate reply. Fully detailed information given for questions asked.
AO
Amy Osullivan
02/28/24
Instant zoom call back after chat…
Instant zoom call back after chat enquiry, problem was resolved thoroughly and in a professional manner
MR
Mitch Ringquist
02/28/24
Raul Ramirez is extremely helpful
Raul Ramirez has been fantastic to work with over the last two months of onboarding. I have had issues with computer related zoom meeting setup that he helped with on top of training on the Cloudbeds system. I look forward to seeing my reservations increase as well as my revenue.
T
Tati
02/27/24
Congratulations to your support team
Ivan is didactic, objective, patient and demonstrates absolute knowledge of all issues on the platform.
BO
Beth Ordas
02/27/24
The costumer support people are helpful…
The costumer support people are helpful and replied quickly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].