9.8
Spot Score
Cloudbeds Reviews in June 2026: User Ratings, Pros & Cons
Efficiently manage your hotel business with ease.
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Cloudbeds offers custom pricing plan
Cloudbeds Reviews & Ratings
Spotsaas Editor’s POV
Cloudbeds consistently shines in delivering exceptional customer service, as highlighted by reviewers praising representatives like Korina B, Tomás, Denis S, and Bryant for their dedication and support. Customers appreciate the quick response times and knowledgeable assistance provided by the support team. The platform's user-friendly nature and ability to tailor ...Read more
Cloudbeds pros and cons
Excellent customer service with quick responses and helpful support from team members like Korina B, Tomás D, and Luis.
Knowledgeable and patient onboarding specialists, such as Raul Ramirez, providing efficient and effective assistance.
User-friendly platform with clear explanations and easy-to-understand features.
Personalized support and training sessions tailored to the specific needs of users, ensuring a smooth onboarding experience.
Mobile application functionality can be further improved for easier access and management on the go.
Limited app selection in the marketplace may restrict customization options for advanced users seeking specific functionalities.
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Showing 101-110 out of 230
DS
Destinee Sales
08/01/23
Team Tamara
Tamara has a ton of experience in hospitality and offers advice not only on the software but best practices for our property and business model. She's responsive, helpful, and seeks to understand what our needs as a small business are.
IS
Irán Sosa Díaz
08/01/23
To feel together in this new journey
Luis's support was invaluable for quickly getting acquainted with the Cloudbeds tool. Cloudbeds is a fantastic platform that we are confident will be very helpful, but it can be challenging at first. Getting used to all the features it offers may take some time, but with Luis's exceptional support and guidance during calls and emails, he undoubtedly helped us tremendously.
DS
Destinee Sales
08/01/23
Team Tamara
Tamara has a ton of experience in hospitality and offers advice not only on the software but best practices for our property and business model. She's responsive, helpful, and seeks to understand what our needs as a small business are.
IS
Irán Sosa Díaz
08/01/23
To feel together in this new journey
Luis's support was invaluable for quickly getting acquainted with the Cloudbeds tool. Cloudbeds is a fantastic platform that we are confident will be very helpful, but it can be challenging at first. Getting used to all the features it offers may take some time, but with Luis's exceptional support and guidance during calls and emails, he undoubtedly helped us tremendously.
CT
CHALET TROPICAL Sarah
07/31/23
Claudbeds, complete platform
Claudbeds is an extremely complete platform (I used several before arriving at it) and the assistance to achieve the required results is excellent. Currently, I think I'm still using it at 65% of its capacity (my fault, there are always too many commitments) and even so, I've had a 25% increase in direct bookings.
CT
CHALET TROPICAL Sarah
07/31/23
Claudbeds, complete platform
Claudbeds is an extremely complete platform (I used several before arriving at it) and the assistance to achieve the required results is excellent. Currently, I think I'm still using it at 65% of its capacity (my fault, there are always too many commitments) and even so, I've had a 25% increase in direct bookings.
NB
Nuria Bernat
07/20/23
Cloudbeds: one of the best hotel management software solutions in the current market
Cloudbeds, without a doubt, is one of the best hotel management software solutions in the current market. Since we implemented this PMS in our establishment, we have witnessed an incredible transformation in the way we manage and operate our hotel. I would like to highlight the following key features: intuitive and user-friendly interface, comprehensive functionality in one place, powerful booking engine and channel management, exceptional customer support and service, security and ...
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DV
Dioner Villalobos
07/20/23
Great and robust platform to manage the properties in the hospitality sector
I am new in the hospitality business and for me as IT Director and as an user, it has been a very useful tool, with an excellent and friendly user interface, powerfull reports section (Data Insights), timely and efficient support, the onboarding process was very detailed and covered all the areas of the operations of the hotel. The KB is great, it has a wide collection of articles that explains with a high level of details how to perform the transactions in the platform. Finally, Cloudbeds ...
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SK
Sergio Koiffman
07/20/23
Exceptional customer service
You can tell Maria is willing to help and takes ownership of the issue and follow ups accordingly. Exceptional customer service Keep up the good work
OO
Oscar Ortiz Guzman
07/20/23
Karina
Karina, helps me a lot with a client that we have in common, and it's faster in the answer so, it's a great support for us.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].