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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 371-380 out of 639

CT

Clark T

04/06/23

5 out of 5

"Effective All-in-One CRM"

What do you like best about Close? Most helpful - The power dialer is great, saves time! And SEQUENCES!, being able to schedule messages in advance. I also really like the bulk edit options. Oh and I found lots of useful ways to sort and filter lists just yesterday, 4/5/23, that are great! What do you dislike about Close? Downside - I would love to have a task "dialer" that moves me through each lead in order where tasks are set. I cannot select individual leads to include in the dialer or ...

Read more

AU

Anonymous User

04/06/23

5 out of 5

"Have found Close to be very useful in keeping me on top of all my leads and clients"

What do you like best about Close? The integration with email, the ability to set tasks, customise labels and capture revenue What do you dislike about Close? Nothing specific so far. Am yet to try all the features like calling, sequences, etc. What problems is Close solving and how is that benefiting you? Completing all my to do's daily, follow ups with leads and clients, having all the information in one place, and the ability to nudge my team as needed

CT

Clark T

04/06/23

5 out of 5

"Effective All-in-One CRM"

What do you like best about Close? Most helpful - The power dialer is great, saves time! And SEQUENCES!, being able to schedule messages in advance. I also really like the bulk edit options. Oh and I found lots of useful ways to sort and filter lists just yesterday, 4/5/23, that are great! What do you dislike about Close? Downside - I would love to have a task "dialer" that moves me through each lead in order where tasks are set. I cannot select individual leads to include in the dialer or ...

Read more

AU

Anonymous User

04/06/23

5 out of 5

"Have found Close to be very useful in keeping me on top of all my leads and clients"

What do you like best about Close? The integration with email, the ability to set tasks, customise labels and capture revenue What do you dislike about Close? Nothing specific so far. Am yet to try all the features like calling, sequences, etc. What problems is Close solving and how is that benefiting you? Completing all my to do's daily, follow ups with leads and clients, having all the information in one place, and the ability to nudge my team as needed

SR

Shane R

03/28/23

5 out of 5

"This tool is very nice! It helps me and my team to ensure productivity and organization."

What do you like best about Close? My favorite feature of Close is that it helps me keep track of my work and schedules. It helps keep me accountable in managing my time and tasks, What do you dislike about Close? In the many months I've been using Close, I have not noticed any errors so far. Will be looking out for some, just in case! What problems is Close solving and how is that benefiting you? It helps me and my team reach out prospects more effectively.

SR

Smrithy R

03/27/23

5 out of 5

"Close is really user friendly and has helped me to be productive."

What do you like best about Close? User friendly, excellent CRM for any sales professional. I've made use of your emailing and sms feature the most. What do you dislike about Close? Absolutely nothing. There is no reason to dislike close for any sales person. What problems is Close solving and how is that benefiting you? If an issue arise on close it's resolved within minutes.

BV

Bryson V

03/27/23

5 out of 5

"Amazing, much better than any CRM"

What do you like best about Close? The integration cheat sheet and how efficient it is to integrate with other softwares. One of the best things about this is it allows you to understand how the systems work. What do you dislike about Close? The one downside is that sometimes my dialer will have some issues where the prospect and I cannot hear each other. It does happen every week; with this issue fixed, I can say this software is in a league of its own What problems is Close solving and ...

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HJ

Hubert Jason L

03/24/23

5 out of 5

"Helpful and user friendly."

What do you like best about Close? It is very organized and straightforward to learn. The features are helpful, synchronized and simple but beautiful. The system interference is also catchy and user-friendly. What do you dislike about Close? The search history button is only limited to 5 searches. What problems is Close solving and how is that benefiting you? I've got a lot of sales made, and the follow-ups are effortless to track and identify the customer's needs.

MC

Mateo C

03/23/23

5 out of 5

"Best CRM out there"

What do you like best about Close? It's very easy and comfortable to use; you only need to worry about your own performance since the CRM does most of the annoying work for you. What do you dislike about Close? Maybe not being able to dial from another device other than computer. What problems is Close solving and how is that benefiting you? Contacting and keeping track of my leads!

SK

Sudha K

03/23/23

5 out of 5

"Very successful implementation of a scalable prospecting framework"

What do you like best about Close? 1) User-friendly interface with straightforward implementation. 2) Budget-friendly prospecting platform for a small team. 3) No yearly commitment required. Monthly billing. 4) Amazing support team. Very responsive and helpful. Can be contacted very easily from within the App. They typically respond within hours. 5) Very customizable platform with the ability to add many custom fields. What do you dislike about Close? 1) Very B2B-focussed. If you are B2C, ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].