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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 281-290 out of 639

GM

Gino M

05/24/23

5 out of 5

"Very easy and effective"

What do you like best about Close? All in one place. Follow up made easy. Scheduled text and emails is great. Recorded phone calls stored for maximum effective. So much easier then other softwares What do you dislike about Close? Not many. Just the app should be able to record conversations What problems is Close solving and how is that benefiting you? Keeping everything in one place, scheduled text and sequences help

CU

Chris U

05/24/23

5 out of 5

"Close is become a very easy navigational crm!"

What do you like best about Close? I like the ability close not only has the reminders to hold our current leads but also the ability we can easily make smart views to stay ontop of leads we have received for the year. What do you dislike about Close? Not able to call leads from your app on your mobile device. Having the ability to work on the fly is really helpful, other then that the app is very helpful with desktop. What problems is Close solving and how is that benefiting you? Helping ...

Read more

AB

Aleks B

05/24/23

5 out of 5

"Powerful CRM - Highly Capable"

What do you like best about Close? The simplicity of this CRM makes it easy to use and navigate. It helps me stay on track with current opportunities by using a more visual approach which suits my information preference. There is an uncapped amount of available options for you to utilise making it the most diverse CRM on themarket. What do you dislike about Close? Sometimes calls can be shown as errors however Close have a great CX team that solve issues immediately or near enough within ...

Read more

AU

Anonymous User

05/24/23

5 out of 5

"Simple, effective, great design"

What do you like best about Close? The simplicity, the search system, integration with Zapier. What do you dislike about Close? Slightly glitchy if you send a text too quickly. E.g.my sms was meant to be sent sometimes I'll look back and it's still pending as a draft. What problems is Close solving and how is that benefiting you? Lead and customer management is simple with Close.

MH

Ma Hazel Jean I

05/24/23

5 out of 5

"Great and awesome"

What do you like best about Close? Easily be edited and can communicate to customers as well and easy to access. It's a friendly CRM and issues are fixed immediately so it's actually a nice experience using this. What do you dislike about Close? Sometimes when using the app and the internet is not doing well, it's always got disconnected but other than that no particular issues with Close so far. Just need to refresh and it will be good. What problems is Close solving and how is that ...

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SN

Serafin N

05/24/23

5 out of 5

"A User-friendly Tool for Customer Management"

What do you like best about Close? Close CRM has streamlined our customer relationship management with its straightforward and efficient approach. The interface is intuitive and easy to navigate, and the built-in calling feature has greatly simplified our communication process. It's an effective tool that provides a clear overview of customer interactions, making it easier for us to strategize and communicate more effectively. Despite some room for improvement in its reporting capabilities, ...

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DM

Desiree M

05/23/23

5 out of 5

"Simplified Yet Effective CRM Solution"

What do you like best about Close? Close CRM streamlines the art of customer relationship management beautifully. Its intuitive interface is easy to navigate and packs in key features like customer tracking and built-in calling. It's an effective tool for improving communication and understanding customer interactions. A solid choice for those seeking efficiency in their CRM system. What do you dislike about Close? While Close CRM offers an intuitive interface and a variety of features, it ...

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AM

Alexander M

05/23/23

5 out of 5

"CLOSE - For those who care about their time"

What do you like best about Close? It is by far the most approachable CRM I have ever used. The ability to keep everything organized, switch between a variety of phone numbers to cold call from, and create lists is second to none. What do you dislike about Close? Not much, and even if there is a problem, their customer service team is available and eager to help you. The small problem you have is a big deal for them to solve. What problems is Close solving and how is that benefiting ...

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AN

Ashley Nhameswar P

05/22/23

5 out of 5

"its an everyday experience and it is very fast"

What do you like best about Close? its multi functions that give me the possibility to do all my task What do you dislike about Close? i would say that every task should have an alarm or a little pop up What problems is Close solving and how is that benefiting you? it helps me in not having different application

NY

Noorin Y

05/21/23

5 out of 5

"Appointment Setter"

What do you like best about Close? I appreciate its impressive efficiency, which is complemented by an extensive range of features that allow for ample customization. What do you dislike about Close? I wish there was a color coding system for notifications that need to be addressed urgently. I was it would also transcribe our calls for when we listen to the recordings. What problems is Close solving and how is that benefiting you? Centralizing all of our communications with customers on one ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].