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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 231-240 out of 639

MB

Mansi B

07/03/23

5 out of 5

"Close is very useful"

What do you like best about Close? Its easy to use and very effectivem saves time and makes the process of tracking streamlined What do you dislike about Close? Sometimes updates and maintainence take time otherwise fine What problems is Close solving and how is that benefiting you? Helps to track and maintain data and maintain custom relationships

QI

Quentin I

07/03/23

5 out of 5

"Close Review"

What do you like best about Close? I love everything about close to be honest. It is the best sales CRM that I've used. What do you dislike about Close? The mobile app can use some work because there's no notifications. What problems is Close solving and how is that benefiting you? Close is solving my CRM problem.

AV

angela V

06/30/23

5 out of 5

"I love Close"

What do you like best about Close? I love how it's organized; I can create smart views by topic! Download the app to your mobile phone and work on the GO! What do you dislike about Close? I wish in the inbox for the task area; it showed the time zone the person is in What problems is Close solving and how is that benefiting you? Keep my work space organized.

DV

D’Andre V

06/30/23

5 out of 5

"I LOVE CLOSE CRM!"

What do you like best about Close? I like how Close is user friendly and easy to navigate. The recent App release was a great idea (was needed). I'm able to easily communicate with my clients and I love using CLOSE for my daily sales process. I get in depth analytics. Also love getting the text messages to my phone so Im in tune with notifications/updates. What do you dislike about Close? I dislike when texts bounce back on certain Text templates. What problems is Close solving and how is ...

Read more

GD

Grégoire D

06/30/23

5 out of 5

"Very good experience using Close"

What do you like best about Close? Close is a very efficient tool that helped our sales team to reach the next level. The tool is reliable. Their support team is easy to contact and provides helpful answers very quickly. What do you dislike about Close? Would be good to be able to bring our own carrier for outgoing calls. What problems is Close solving and how is that benefiting you? Combines a CRM and outbound call tool. Smartviews are very helpful to target our prospects best.

AU

Anonymous User

06/30/23

5 out of 5

"Appoinment Setter"

What do you like best about Close? I like the lead management flow, creating follow-up sequences. Also the calling capabilities no mobile. What do you dislike about Close? Creating multiple accounts sometimes makes the software crash. What problems is Close solving and how is that benefiting you? Helps me manage leads easily and be able to connect with clients.

KM

Kunal M

06/30/23

5 out of 5

"Excellent CRM Solution for Efficient Sales Management"

What do you like best about Close? Close.com is user friendly, but high makes it easier for us to navigate and manage all aspects of my sales pipeline. One of the best features of close is the robust communication capabilities such as built in calling and email functions. What do you dislike about Close? Main thing which I feel is missing is the customisation options, while I do enjoy most of the customised features there is some ability in customising the fields and workflows. What ...

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AU

Anonymous User

06/30/23

5 out of 5

"Always on the Close"

What do you like best about Close? I love the functionality of the smart views in Close and all the filters you can add to fine-tune your lead search. Close software creates a more efficient way of tackling leads, and it leads to more success. Plus, the mobile app for IOS is great for on the go. Close all the time, any time!! 10/10 What do you dislike about Close? Sometimes I think I pressed save on a new task but I did not and then I lose sight of the lead the next day. That is an instance ...

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AU

Anonymous User

06/30/23

5 out of 5

"Close is efficient and user friendly"

What do you like best about Close? If I don't understand how to do something, the system is relatively intuitive and I am able to usually figure it out on my own. What do you dislike about Close? I feel like the way filters are written and organized could be simpler. What problems is Close solving and how is that benefiting you? It allows me to keep my leads organized and not let any fall through the cracks.

TM

Tyrone M

06/30/23

5 out of 5

"Close for the win"

What do you like best about Close? I like the intuitive nature of the interface What do you dislike about Close? The mobile app could be more intuitive!! What problems is Close solving and how is that benefiting you? A 1 stop shop for outreach and keeping data organized.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].