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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 221-230 out of 639

DR

Dev R

07/06/23

5 out of 5

"Close CRM is a very smooth platform"

What do you like best about Close? easy accessibility to the tasks i can find the leads very easily What do you dislike about Close? it takes time to refresh sometimes. sometimes it shows that the close platform is unresponsive. What problems is Close solving and how is that benefiting you? Close reduces the time which is required to complete the tasks and finding the leads. It is helping me in increasing my efficiency.

NW

Nick W

07/06/23

5 out of 5

"Close review"

What do you like best about Close? I like how easy it is to organize leads, call leads effortlessly compared to traditional dialing or even Google Voice, and how the emailing, SMS, and calling capabilities are all on one program. What do you dislike about Close? I wish there would be an Android app, as I am not an iOS user. Perhaps in the future you can introduce an app. Furthermore, there sometimes are problems with the predictive dialing, bugs and whatnot. What problems is Close solving ...

Read more

MC

Matt C

07/05/23

5 out of 5

"Organise easier!"

What do you like best about Close? All communications heads up, right in front of you! What do you dislike about Close? Sending SMS internationally doesn't seem to be an option What problems is Close solving and how is that benefiting you? Leads being managed across multiple programs/platforms

AU

Anonymous User

07/05/23

5 out of 5

"Extremely helpful"

What do you like best about Close? Sequences made my lead approach easy and smooth What do you dislike about Close? I was not able to make calls through the web platform What problems is Close solving and how is that benefiting you? Close makes it easier for me to approach my leads and maintain good working relationships with them.

RH

Rebecca H

07/05/23

5 out of 5

"Reliable & Expansive CRM - ALL THE NEEDED THINGS!"

What do you like best about Close? EASY to set up, and I love the templates for SMS and EMAILS with the ability to schedule these tasks even when I am not logged in. Using Close allows me to maximize my time! What do you dislike about Close? Close - to this stage has not disappointed me. I have been using CLOSE CRM software for about 3 years without issue. What problems is Close solving and how is that benefiting you? Close helps me organize and contact my leads with ease. It has saved me ...

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AS

Aastha S

07/04/23

5 out of 5

"Best CRM in the industry"

What do you like best about Close? Close CRM offers automation features that streamline sales processes, such as email sequences, call tracking, and task management. This automation can save time and improve efficiency for sales teams. What do you dislike about Close? Some users might find Close CRM to have a steeper learning curve compared to other CRM systems. The software offers various features and customization options, which can be overwhelming for new users or those who prefer ...

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AU

Anonymous User

07/03/23

5 out of 5

"Close is great CRM tool"

What do you like best about Close? The tool is just amazing and flawless. It really effective and fast What do you dislike about Close? Sometimes it takes time to maintain portal but overall no issue What problems is Close solving and how is that benefiting you? Makes entire CRM experience flawless and easy to track

AU

Anonymous User

07/03/23

5 out of 5

"Superior organizational CRM"

What do you like best about Close? I love the organization because it is super easy to keep track of customer relations. What do you dislike about Close? Sometimes the sound quality on calls can be poor but for the most part it is works well enough to get the job done. What problems is Close solving and how is that benefiting you? It is used as a CRM and outbound call system and it has helped me make a lot of money

KK

Krupa Karunakar S

07/03/23

5 out of 5

"Close is amazing"

What do you like best about Close? It is an open CRM, transparency at its best. What do you dislike about Close? You might get a lot of work as it is easy to use:} What problems is Close solving and how is that benefiting you? Data tracking and maintenance, email tracking, sequences,

AU

Anonymous User

07/03/23

5 out of 5

"Good experience"

What do you like best about Close? The automatization of all the processes. What do you dislike about Close? Sometimes there are no recordings of the calls. What problems is Close solving and how is that benefiting you? Outreach to potential clients and making initial contact.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].