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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

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Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 11-20 out of 639

VU

Verified User in Financial Services

05/19/26

5 out of 5

What do you like best about Close?so easy to navigate and give tasks- and super affordable for my small 3 person companyReview collected by and hosted on G2.com.What do you dislike about Close?i wish there was an easier way to make changes i want. a few simple changes would go along wayReview collected by and hosted on G2.com.

DH

Delmar H.

05/18/26

4.5 out of 5

What do you like best about Close?The automated post-work reporting provides very precise metrics, which eliminates the need for tedious manual data counting at the end of the day. The call-filter options are equally sharp, allowing me to segment results and jump straight to specific call records without having to dig through a cluttered log.Review collected by and hosted on G2.com.What do you dislike about Close?The internal naming conventions and platform terminology can sometimes be ...

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VU

Verified User in Events Services

05/18/26

5 out of 5

What do you like best about Close?It's visually clean and I really love that you guys are always changing things and updating things to make them easier and more helpful for us.Review collected by and hosted on G2.com.What do you dislike about Close?I feel like I am always asking for new things to be implemented but nothing ever comes of the ideas lol -- not really a dislike.Review collected by and hosted on G2.com.

CG

Cary G.

05/15/26

4.5 out of 5

What do you like best about Close?The different tracking options for clients, including notes, conversations, etc. That way I can pop in on a lead or client and get a clear picture fast.Review collected by and hosted on G2.com.What do you dislike about Close?The lack of an obvious "history" function, where I can see who i just got off the phone with earlier. I'd love an ongoing history of not just client and appointment, but summary of what i did (call, notes, etc)Review collected by and ...

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JS

John S.

05/14/26

4.5 out of 5

What do you like best about Close?Easy to set up marketing workflow email campaigns.Review collected by and hosted on G2.com.What do you dislike about Close?I would like it if more companies used Close.Review collected by and hosted on G2.com.

KB

Kristijan B.

05/03/26

4.5 out of 5

What do you like best about Close?I use Close for cold calling and it really solves the problem of making calls internationally with great quality. I like the quality of the software in general. The sound quality, conversation quality, easy UI, and perfect flow stand out for me. The initial setup of Close was remarkably easy, a perfect 10/10.Review collected by and hosted on G2.com.What do you dislike about Close?Pricing is just a bit highReview collected by and hosted on G2.com.

AS

Austin S.

05/02/26

5 out of 5

What do you like best about Close?I like how Close is really easy to use. It's user-friendly, and I appreciate that it isn't really that expensive. It's a good system for generating and sorting leads, which is a definite advantage. Additionally, the initial setup was very easy as I had no problems with it.Review collected by and hosted on G2.com.What do you dislike about Close?Maybe the filter sometimes can get a little tricky, but after you get used to it, there's no problems using ...

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VN

Vatsal N.

04/28/26

4.5 out of 5

What do you like best about Close?I love Close's predictive dialer. We used to have multiple cold callers in our team but with that dialer, only 2-3 guys can do the job of 10. It saves the pain of handling multiple channels to look up each lead since I can get concentrated analytics of all channels here, act upon them, and follow up with them as well. Once a lead comes inside Close from our cold email campaigns, it gets assigned to our SDR team, and they quickly follow up with the lead ...

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JH

Jimmy H.

04/16/26

4.5 out of 5

What do you like best about Close?I mainly use Close to keep track of my sales pipeline, manage leads, and stay on top of follow-ups, which makes it easier to handle conversations with prospects. Close helps me avoid missing follow-ups and keeps all my customer details from getting scattered, bringing everything into one place so I can stay organized, respond on time, and focus more on closing deals. What I like most about Close is how easy and natural it feels to use. Everything, like ...

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AS

Amitoj S.

04/14/26

4.5 out of 5

What do you like best about Close?Working with various clients and large teams, it helped me stay on top of all activities and keep track of what was happening.Review collected by and hosted on G2.com.What do you dislike about Close?Nothing major to note so far. Overall, it’s been helpful.Review collected by and hosted on G2.com.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].